Kelli Golden

Detail-oriented operations leader with over a decade of experience in transportation and logistics, specializing in P&L accountability, multi-site operations, and safety compliance. Proven ability to drive revenue growth, reduce expenses, and optimize efficiency across diverse teams and locations. Eager to leverage strong customer relationship skills and operational expertise to excel as a Remote Client Solutions Specialist at Medium, contributing to client success through virtual consultations and solution-oriented approaches.

Terminal Operations Manager - DILE TRUCKING, LLC - Savannah

(2025-01 - 2026-01)

• Earned a promotion in December 2025 after assuming responsibilities significantly beyond the scope of the original dispatch role.
• Directed daily operations for a drayage and over-the-road fleet serving Savannah and Charleston, overseeing dispatch, billing, payroll, customer service, equipment maintenance, and safety compliance.
• Scaled Savannah operations from 6 to 8 trucks and facilitated the January launch of a 6-truck Charleston market focused on road moves.
• Optimized daily driver output, averaging 5-7 container moves per driver while balancing complex appointment windows and equipment availability.
• Streamlined daily workflows by leading a support team of 2 dispatchers and 1-2 administrative staff.

Terminal Manager - DE WELL LOGISTICS - Rincon

(2022-01 - 2025-01)

• Engineered a new trucking program from startup status, defining operational processes for local and over-the-road container transportation.
• Executed critical regulatory requirements, including DOT/MC reactivation, MC-150 filings, SCAC registration, and UIIA documentation for port access.
• Instituted a robust safety program that reduced the probationary approval period for carriers from 18 to 12 months.
• Spearheaded fleet procurement, driver recruitment, and comprehensive daily terminal administration.

Terminal Manager - HILLS TRANSPORTATION - Savannah

(2021-01 - 2022-01)

• Orchestrated daily port drayage operations for 10 owner-operators, encompassing onboarding, ELD training, and service performance management.
• Investigated yard inventory through daily checks and container reconciliation to enhance equipment visibility and pickup accuracy.
• Administered logistics data in TLS, optimized driver assignments, and ensured precise billing and payroll cycles.
• Collaborated with Redbird on FMCSA/DOT compliance and acted as the primary customer liaison for rate negotiations and service recovery.

Regional East Coast Operations Manager - TCI TRANSPORTATION - Savannah

(2019-01 - 2021-01)

• Championed operational efficiency, cost control, and strategic execution across 10 East Coast locations.
• Accelerated revenue growth by 10% and surged net income by $585,000 year-over-year through improved driver capacity and customer acquisition.
• Attained a 3% reduction in expenses by optimizing preventive maintenance schedules and decreasing driver downtime.
• Surpassed safety benchmarks, elevating regional performance from 67% to 98% within six months through rigorous accountability standards.
• Evaluated P&L performance for all cost centers and communicated weekly KPI updates to executive leadership.
• Recruited and supervised 33 drivers across seven markets, supporting approximately 160 container moves per day.

Operations Manager - TCI TRANSPORTATION - Savannah

(2017-01 - 2019-01)

• Oversaw dispatch, accounts-receivable workflows, and DOT driver-file compliance.
• Leveraged AS400 for daily operational management and supported the organizational migration to McLeod software.
• Facilitated profit growth by driving rate adjustments and maintaining high-level customer retention.

Warehouse Operations Supervisor / International Logistics Coordinator - LINEAGE LOGISTICS - Rincon

(2015-01 - 2017-01)

• Supervised a 255,600-square-foot facility and 25 personnel, standardizing SOPs and coaching staff to meet performance metrics.
• Managed complex regulatory requirements for USDA and FDA import/export protocols within FTZ and bonded storage environments.
• Formulated the international logistics framework, integrating billing systems like 3PLogic/Trinium with dispatch platforms such as Qtracs.

Customer Service Representative / Terminal Clerk / Dock Lead - ESTES EXPRESS LINES - Savannah

(2013-01 - 2015-01)

• Advanced to Dock Lead, ensuring seamless dock operations, LTL quoting, and accurate BOL processing.
• Outperformed peers in a company-wide initiative, achieving the highest level of PeopleNet driver-log compliance.

Office Administrator / Dispatcher - GREEN FLEET SYSTEMS - Savannah

(2012-01 - 2013-01)

• Navigated startup-phase challenges by managing 24 total drivers and coordinating comprehensive container tracking and customer development.

Supply Chain & Logistics - Sullivan University