Yashika R.

Energetic client solutions representative with many years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.

Cost Analyst - Turner & Townsend

(2018-01 - 2025-05)

• Demonstrated assigned work through projects reviewed, compiled, interpreted, and presented.
• Analyzed data that was given by checking for errors with the skills necessary for each project.
• Attention to details, Problem solving, Project management.
• Initiated team meetings to ensure project succession and the inclusion of creative ideas to give our clients more than the project requirements.
• Contacted clients during the procurement of the project.

Customer Service Representative - Retro Fitness Gym

(2015-07 - 2017-12)

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Escalated customer concerns, issues and requirements to supervisors for immediate rectification.

Sales Associate - Major Energy Services

(2014-06 - 2015-01)

• Engaged customers in friendly, professional dialogue to determine needs.
• Worked with fellow sales team members to achieve group targets.
• Developed trusting relationships with customers by making personal connections.

Business Management - Borough of Manhattan College (2019-08)

Associates Degree (in progress) - Learning Leadership - Year Up, New York