Nicholas Murray
Client Solutions Programmer
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About
Customer-focused professional with experience supporting clients, assisting internal teams, gathering requirements, and translating needs into practical technical solutions. Combines clear communication, problem-solving, teamwork, and programming skills. Interested in bringing these strengths to a patient-facing healthcare support role.
Experience
Client Solutions Programmer at Sitation LLC (2024-07 – 2026-07)
- Served as a direct point of contact for external clients, communicating to understand business needs, clarify requirements, and address questions.
- Translated client requests and feedback into actionable technical specifications, bridging customer expectations and software development.
- Collaborated with cross-functional teams to support clients throughout product rollouts, helping resolve issues and support a smooth implementation experience.
- Contributed to the programming, development, and maintenance of a commercial product information management system to deliver reliable solutions aligned with client needs.
Business Systems Developer & Internal Support at Steve Moyer Subaru (2022-06 – 2024-06)
- Worked with internal dealership personnel to understand operational needs, gather requirements, and identify opportunities to improve business systems.
- Conducted interviews with subject-matter experts to understand workflows and translate staff needs into technical requirements.
- Developed and maintained internal applications using PHP (Symfony), JavaScript, CSS, and HTML to support dealership operations.
- Collaborated with developers and dealership staff to troubleshoot technical issues, communicate system needs, and implement effective solutions.
Front Counter Team Member at Andy Pepper’s (2016 – 2021)
- Served as a front-counter point of contact, welcoming customers, answering questions, and responding to requests in a courteous, service-oriented manner.
- Helped customers navigate menu and ordering choices while working to provide a positive, welcoming experience.
- Communicated with coworkers to coordinate orders, address customer needs, and keep counter service running smoothly.
Desk Receptionist at Reading Area Community College Advising Center (2018-09 – 2019-09)
- Greeted students and parents, listened to their needs, and directed them to appropriate campus resources.
- Served as a welcoming first point of contact, communicating information clearly and professionally.
- Helped visitors navigate the advising center and identify the right next step for their questions.
Education
Bachelor’s Degree in Computer Science – Kutztown University of Pennsylvania (2020-01 – 2021-12)
Associate Degree in General Studies – Reading Area Community College (2019-01 – 2020-01)
