Kelsey Guerena

Dynamic sales professional with a proven track record at The Yard Gym, excelling in client relationship management and business development. Skilled in KPI analysis and operational oversight, I drive revenue growth through tailored strategies and exceptional service, fostering loyalty and repeat business while optimizing product performance.

LUXURY SALES REPRESENTATIVE at The Yard Gym (2024-08 – Present)

• Engaged customers with tailored product recommendations and exceptional service.
• Assisted in visual merchandising to enhance store appeal and customer experience.
• Developed relationships with clients to foster loyalty and repeat business.
• Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.

SALES MANAGER/ OPERATION MANAGER at THE BXNG CLUB (2021-08 – 2024-07)

• Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
• Analyzed customer data to identify trends, preferences, and opportunities for growth.
• Collaborated with marketing team to create promotional materials for target customers.
• Developed pricing strategies that would maximize profits while still remaining competitive in the market.

LEAD BARISTA at Starbucks (2018-08 – 2021-07)

• Resolved customer inquiries and complaints requiring management-level escalation.
• Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
• Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
• Trained new baristas on company policies and procedures regarding food handling safety standards.

SERVER at Cafe 21 (2015-01 – 2016-07)

• Provided excellent customer service to ensure satisfaction.
• Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
• Responded efficiently to guest inquiries and complaints in a professional manner.
• Took orders accurately and efficiently using point-of-sale systems.

Bachelor of Science in SPEECH LANGUAGE – Arizona State University (2023-05)

Associate of Science in Biology – California Miramar University (2019)