Kenya Lyons

Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.

Telemetry Monitor Technician at Ascension (2023-03 – 2026-02)

• Reported any abnormalities promptly, contributing to improved patient safety.
• Assisted nurses in providing quality patient care through accurate interpretation of cardiac rhythms and timely communication of changes.
• Improved workflow efficiency by maintaining up-to-date documentation on monitored patients, including rhythm strips and vital signs.
• Contributed to a reduction in medical errors by performing regular maintenance checks on telemetry equipment, ensuring proper functioning at all times.
• Supported interdisciplinary team collaboration through effective communication regarding patient status and needs, promoting optimal patient outcomes.
• Facilitated continuity of care during shift changes by providing thorough hand-off reports to incoming technicians, ensuring seamless transition of responsibilities.
• Kept skills current with ongoing professional development opportunities, attending seminars and training sessions focused on advancements in cardiac monitoring technology.
• Managed multiple priorities effectively, balancing surveillance of multiple patients while also addressing urgent issues as they arose.
• Demonstrated strong attention to detail when analyzing cardiac patterns for subtle yet significant changes that could indicate potential complications or emergencies.
• Monitored patient vital signs using telemetry equipment to ensure timely response to critical changes.
• Collaborated with nursing staff to communicate significant deviations in patient conditions effectively.

Patient Representative at Care Now (2021-08 – 2024-02)

• Resolved billing issues, resulting in increased patient trust and financial stability for the clinic.
• Implemented effective problem-solving techniques to resolve diverse patient concerns promptly.
• Facilitated communication between patients, families, and medical professionals for optimal care coordination.
• Enhanced patient satisfaction by addressing concerns and providing compassionate assistance.
• Informed patients of excessive wait times and offered to reschedule appointments.
• Educated patients on healthcare policies and procedures, promoting adherence to treatment plans.
• Contributed to a positive workplace culture by actively participating in team meetings and professional development opportunities.
• Developed strong rapport with patients through active listening skills, empathy, and understanding of individual needs.
• Managed patient scheduling and appointment confirmations using electronic health record systems.
• Facilitated effective communication between patients and healthcare providers to enhance service quality.

Specimen Accessioner at AEGIS SCIENCES CORPORATION (2019-02 – 2021-07)

• Coordinated and managed laboratory projects and experiments
• Monitored and documented safety standards to verify compliance
• Prepared samples for analysis by performing complex sample preparation tasks
• Analyzed results using analytical software and created reports
• Prepared reagents and solutions following standard laboratory formulas and procedures
• Entered patient data into database system
• Followed safety protocols when receiving, handling and storing specimens
• Staged specimens in provided testing areas
• Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques
• Documented and verified patient information using laboratory information system
• Maintained strict aseptic fields when collecting biological samples, minimizing staff, and patient infection risks
• Upheld laboratory protocols dictated by facility, governing agencies, or special project requirements
• Removed samples of materials following good practices to achieve accurate test results
• Assisted scientists by collecting and organizing laboratory
• Processed and organized biological specimens for laboratory analysis.
• Ensured accurate labeling and tracking of specimens throughout the accessioning process.
• Explained technical information in clear terms to non-technical individuals to promote better understanding
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution

Technical Support Specialist II/Sales Representative at Asurion (2015-07 – 2020-04)

• Suggested software and hardware modifications to reduce lag time and improve overall speed
• Assisted customers in identifying issues and explained solutions to restore service and functionality
• Walked individuals through basic troubleshooting tasks
• Recorded and maintained relevant notes for each client and work order
• Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals
• Used ticketing systems to manage and process support actions and requests
• Translated complex technical issues into digestible language for non-technical users
• Diagnosed and troubleshot hardware, software and network issues
• Installed and configured operating systems and applications
• Researched and identified solutions to technical problems
• Removed malware, ransomware, and other threats from laptops and desktop systems
• Explained technical information in clear terms to non-technical individuals to promote better understanding
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution
• Resolved 80-130 technical support inquiries per day
• Used ticketing systems to manage and process support actions and requests.

Accounts Payable Clerk at Samandarov And Associates (2012-12 – 2015-05)

• Prepared vendor invoices and processed incoming payments
• Reviewed vendor invoices for appropriate documentation and validity prior to payment
• Managed collections and follow-up on past-due accounts to speed up payments and minimize risk
• Prepared monthly reports of accounts receivable and accounts payable for management review
• Reconciled customer accounts and resolved discrepancies to maintain accuracy and resolve issues
• Maintained accurate and complete records to document transactions and support decision-making
• Responded to vendor inquiries and requests for information to maintain relationships and provide timely support
• Performed daily bank reconciliations, detecting and resolving discrepancies between bank statements and company records
• Tracked customer invoices to facilitate prompt and accurate payments
• Gathered, evaluated and summarized account data in detailed financial reports
• Recorded deposits, reconciled monthly bank accounts and tracked expenses
• Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software
• Processed and recorded accounts receivable transactions to facilitate prompt collection of customer payments.

High School Diploma – Whites Creek High School (2008-05)