Kenzie Turner

Detail-oriented healthcare professional with experience in patient admissions, behavioral health, and front-end clinical operations. Skilled in coordinating client onboarding, verifying insurance benefits, and guiding families through complex healthcare processes. Proven ability to manage high-volume administrative workflows while delivering compassionate, client-centered support.

Strong communicator with a background in Applied Behavior Analysis (ABA) and a commitment to ensuring accurate documentation, compliance, and seamless service delivery.

Clinic Admissions Associate (CAA) at Action Behavior Centers (2025-12 – Present)

• Coordinate end-to-end admissions process for new clients, ensuring timely onboarding to ABA therapy services.
• Verify insurance benefits and communicate coverage, financial responsibility, and next steps to families.
• Serve as primary point of contact for incoming clients, providing guidance, support, and education throughout intake.
• Collect, review, and maintain accurate patient documentation to ensure compliance with company and regulatory standards.
• Collaborate with clinical and operations teams to facilitate smooth scheduling of assessments and service initiation.
• Manage multiple cases simultaneously in a fast-paced environment while maintaining high attention to detail.

Registered Behavior Technician (RBT) at Action Behavior Centers (2024-08 – 2025-11)

• Implement individualized ABA therapy plans under supervision of a BCBA to support clients with developmental needs.
• Collect and record behavioral data accurately using CentraReach to track client progress.
• Assist with skill acquisition programs, preference assessments, and behavior reduction strategies.
• Collaborate with families and interdisciplinary teams to support continuity of care.
• Apply behavior intervention plans (BIPs) to manage challenging behaviors in a safe and professional manner.
• Participate in ongoing training to maintain certification and stay aligned with best practices.

Associate Patient Services Specialist at Covenant Medical Group, LLC (2023-01 – 2024-06)

• Facilitated patient check-in processes, ensuring completion and accuracy of required documentation.
• Verified insurance coverage and explained financial policies to patients and families.
• Maintained strict adherence to HIPAA regulations and patient confidentiality standards.
• Acted as liaison between patients, providers, and clinical staff to support efficient operations.
• Utilized multiple systems including EHR, scheduling platforms, and insurance verification tools.

Restaurant Hostess at Walk-On's Sports Bistreaux (2022-03 – 2022-08)

• Managed high-volume guest flow and seating logistics to optimize service efficiency.
• Trained new employees on customer service protocols and operational procedures.
• Coordinated reservations and walk-in guests using POS systems.

Sales Associate at Rack Room Shoes (2021-05 – 2021-08)

• Delivered customer-focused service while assisting with sales and product selection.
• Trained new hires on store procedures and customer engagement techniques.
• Maintained accurate inventory records and merchandising standards.

Sales Associate at Rack Room Shoes (2019-02 – 2019-12)

• Supported daily store operations including sales transactions, returns, and inventory management.
• Promoted sales and special offers to enhance customer experience and revenue.

Restaurant Hostess at Japanese Steak House (2017-11 – 2018-08)

• Provided excellent guest service by managing seating and coordinating with waitstaff.
• Answered phones and handled guest inquiries and support requests.

Bachelor of Arts (B.A.) in Psychology – Texas Tech University (2023-06)

High School Diploma – Brock High School (2020-05)