Kesia Rodriguez

Enthusiastic and organized professional seeking to leverage strong communication skills and a hospitality background into a Receptionist role. Skilled in conflict resolution, multitasking, and digital scheduling tools. Committed to delivering great first impressions and supporting daily office operations.

Dynamic customer service specialist transitioning into a front-desk receptionist career. Experienced in resolving customer inquiries, managing data entry, and operating point-of-sale systems. Organized and eager to bring a client-first approach to a professional office setting.

Receptionist at Law Firm (2025-08 – Present)

• Scheduling appointments
• Organizing files and court filed documents
• Creating electronic files for client's personal documents as well as sharing documents with clients using a OneDrive option
• Answering and forwarding emails
• Emailing clients concerning appointments and scheduled hearings
• Sorting mail and packages
• Answering the door and greeting potential clients or clients
• Managing payment plans
• Assisting clients in completing DRFAs
• Taking payments over the phone and in person
• Dropping off deposits
• Collecting and taking out trash
• Replenishing inventory
• Making sure the printer and label machines are in proper working order
• Assisting with scanning, copying and creating exhibits
• Assisting attorneys with getting to know a potential clients case and situation
• Collecting and taking out papers for shredding
• Utilizing Practice Panther for any of the business's day to day operations

After School Aide + Assistant Site Coordinator at Fayette County School District (2018-10 – 2024-08)

• Supervised K-5th grade students
• Provide enriched activities for students
• Implementing safety protocols during facility emergency situations
• Guided aides and students through safety exercises
• Helped bridge any gaps between school officials and parents during the after school programs
• Organized and cleaned up the office and any areas of use during and after the program operations

Direct Care Professional at Developmental Disabilities Ministries (2019-02 – 2022-07)

• Supervised senior adults who are mentally challenged
• Provided nutritional meals
• Cleaned and organized areas during and after activities
• Assisted with administering medications
• Assisted with resident's personal care
• Provided and created fun activities for the residents

Front End Customer Service • Cashier at Kroger's (2018-02 – 2018-09)

• Manage electronic and physical payments
• Organize front end of store
• Collect grocery carts
• Sweep and pick up trash from high traffic areas in the store
• Bag customer's groceries
• Provide a pleasant shopping experience for customers
• Work closely with my team to complete tasks in a timely manner

GED in Business Health Technology – West Georgia Technical College