Nolan Barry

Strategic and disciplined operations leader with 10+ years of experience directing high-volume, multi-shift service environments across retail, entertainment, and regulated industries. Proven ability to lead frontline and supervisory teams, execute financial controls, enforce compliance standards, strengthen workforce performance, and maintain exceptional customer experiences. Trusted to support multiple locations, restore operational consistency, reduce labor costs, and drive measurable process improvements.

Known for calm leadership, accountability, sound judgment, and reliable execution during peak-volume and time-sensitive operations.

Agent in Charge (AIC) at Ivy Hall Cannabis (2025-06 – Present)

• Lead daily operations for a regulated, high-volume retail dispensary generating $20K+ in daily sales, maintaining service, security, and compliance standards across multiple shifts.
• Direct frontline teams and coordinate daily staffing, assignments, breaks, and workflow to ensure consistent execution during peak-volume periods.
• Enforce state regulations, internal SOPs, inventory security protocols, cash-handling requirements, and audit-ready operating standards.
• Execute daily financial reconciliation, cash controls, transaction verification, deposits, and discrepancy review to protect financial accuracy.
• Manage product intake, cycle counts, inventory reconciliation, variance investigations, and supporting documentation for audits and regulatory inspections.
• Process incoming and outgoing correspondence for urgency, compile reports, maintain records, and route communications to the appropriate person or department.
• Assist customers with basic and complex questions by phone, in person, and in writing; resolve escalated concerns while reinforcing policy and service consistency.
• Troubleshoot operational equipment, coordinate repairs, maintain office supplies, and support facility readiness to minimize downtime.
• Support drug-testing operations through specimen handling and delivery, including assistance with urine samples and DNA screening procedures.
• Partner with senior leadership to refine procedures, improve workflows, strengthen accountability, and sustain operational stability.

Operations Manager at AMC Theatres (2019-07 – 2024-06)

• Oversaw comprehensive operations for high-traffic, high-revenue theatre locations serving thousands of guests and coordinating guest services, concessions, bar operations, and facilities.
• Led, trained, coached, scheduled, and developed teams of 40-80 employees, including frontline staff, supervisors, and emerging leaders.
• Managed operations at three of the highest-grossing AMC locations in the Chicagoland market and was frequently selected to support 8+ area locations during peak demand and leadership transitions.
• Reduced labor costs by approximately 15% through demand forecasting, payroll oversight, scheduling optimization, and disciplined resource allocation.
• Conducted hiring, onboarding, training, performance evaluations, coaching, progressive discipline, and succession planning; built a reliable internal leadership pipeline.
• Oversaw payroll, cash reconciliation, deposits, inventory, purchasing, office supplies, operational reporting, and adherence to corporate financial controls.
• Coordinated major film releases, premieres, special events, and cross-functional departments to maintain safe customer flow and service quality under intense volume.
• Resolved escalated guest concerns, service breakdowns, employee issues, and facility challenges while protecting customer loyalty and operational continuity.
• Maintained operations during pandemic-related restrictions through adaptive scheduling, cost controls, policy implementation, and rapidly changing safety requirements.
• Recognized as Manager of the Quarter twice for leadership, operational results, team development, and dependable performance.

Operations Supervisor at AMC Theatres (2018-01 – 2019-07)

• Coordinated daily shift operations, frontline workforce deployment, opening and closing procedures, and real-time operational decision-making.
• Supervised employees across guest services, concessions, and facility operations while reinforcing standards for performance, attendance, safety, and customer service.
• Supported payroll alignment, scheduling optimization, labor planning, audit preparation, and staffing adjustments based on business demand.
• Monitored cash-handling procedures, inventory compliance, deposits, loss-prevention controls, and operational safety standards.
• Resolved customer escalations, staffing gaps, equipment issues, and service disruptions in high-volume environments.
• Assisted with hiring, onboarding, employee training, coaching, and development of future supervisors and managers.
• Prepared reports, maintained documentation, communicated shift priorities, and ensured timely follow-up on operational issues.

Highschool Diploma