Kiley W

Strategic Program Manager delivering immediate business impact by aligning resources to critical initiatives, optimizing workflows, and enabling global technical teams to achieve operational excellence. Trusted advisor to senior executives, driving collaboration and implementing scalable processes that exceed expectations and accelerate business outcomes.

Business Program Manager at Microsoft (2025-03 – Present)

Partnering with the Director and GM of M365 Consumer Marketing to execute weekly and monthly business rhythms

• Transformed large-scale subscriber usage datasets into dynamic, interactive reports and compelling visualizations, enabling data-driven analysis and actionable insights for executive business reviews.
• Piloted and evaluated emerging AI agentic workflow technologies as part of early internal testing, identifying operational use cases and providing actionable feedback to improve efficiency in core business operations

Agile Transformation Coach at T-Mobile (2023-11 – 2025-03)

Scrum Master and Coach of Coaches for the Agile Strategy org

• Championed Agile excellence by directing ART synchronization, iteration planning, and key ceremonies; enforced adherence to Scrum principles, coached teams to elevate quality and velocity, and removed organizational impediments to maintain focus on high-priority objectives and accelerate delivery.
• Orchestrated enterprise-level PI planning by driving vision and backlog readiness, leading pre- and post- PI planning sessions, and consolidating team objectives into program-level deliverables to ensure alignment, transparency, and strategic execution across the Agile Release Train.
• Negotiated and implemented Agile KPIs that linked delivery performance directly to business outcomes, leading to a 30% uplift in product ROI and 12% increase in data compliance across 2 program teams.

Business Program Manager (Chief of Staff) at Microsoft (2022-11 – 2023-09)

Partnering with the Business Applications CVP and leadership team to develop and execute day-to-day processes.

• Realigned MBR / QBR content preparation workflow for CVP and GTM leads resulting in 40 hours' time savings.

Chief of Staff at AT&T (2019-10 – 2022-11)

Leading the Mobility Core teams, easing communications, making decision-making more effective, and uniting people across organizations to keep them moving forward.

• Directed core operational functions for the VP, including HR coordination, annual and strategic business planning, financial budget management, and organizational alignment activities, ensuring seamless execution of priorities across a high-performing technology organization.

Specialist Business Manager, Scrum Master, Project Manager, and Team Lead at AT&T (2017-01 – 2019-10)

Supporting AT&T.com personalization microservices

• Led and coached two Agile teams supporting AT&T.com personalization microservices, facilitating Scrum ceremonies, managing product backlogs, identifying and mitigating risks and dependencies, and delivering planning visualizations to enhance stakeholder alignment and decision-making.

Bachelor of Science in Information and Communication Technologies - I.C.T. – Florida State University