Kimberly Kuerner

Self-motivated and customer-focused professional with 20+ years of experience in customer service, customer care, and relationship management

Talent

Chicago, ILMember since June 15, 2026

Customer serviceFront DeskFood PreparationFirst aidLeadershipCare plans

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Customer serviceFront DeskFood PreparationFirst aidLeadership

About

Self-motivated and customer-focused professional with 20+ years of experience in customer service, customer care, and relationship management. Strong leadership and teamwork skills, with the ability to excel independently. Dedicated to building lasting customer relationships through integrity, professionalism, punctuality, and exceptional service.

Experience

Brand Ambassador at Drink Wisconsinbly (2025-11 – Present)

Established brand presence at events through engaging interactions and product demonstrations.
Collaborated with marketing teams to develop promotional strategies that enhanced brand visibility.
Provided feedback on consumer preferences to refine product offerings and improve customer satisfaction.
Trained new ambassadors on brand messaging and event execution techniques for consistency in representation.

Security at Chippewa Valley Music Festivals (2024-06 – Present)

Collaborated with other security team members to share information and strategies, fostering cohesive and effective security operation.
Improved overall safety within the premises by promptly reporting any observed security breaches or potential threats to management and security personnel.

Chauffeur/Driver at Xecutive Limousine (2024-10 – Present)

Executed safe and efficient transportation of clients to various destinations.
Maintained vehicle cleanliness and ensured proper functioning of all systems.
Adapted routes based on traffic conditions, optimizing travel time for clients.
Provided exceptional customer service, addressing client needs and preferences promptly.

Dump Truck Operator (contract) at Flannerys Trucking (2025-07 – 2026-04)

Operated various dump truck models to transport materials efficiently across job sites.
Conducted pre-trip and post-trip vehicle inspections to ensure safety compliance and operational readiness.
Collaborated with site supervisors to coordinate material delivery schedules, enhancing workflow efficiency.
Maintained accurate logs of loads transported, contributing to improved tracking and reporting processes.

Personal Concierge (owner) at Hearth to Horizon Llc. (2014-11 – Present)

Managed client schedules, ensuring timely appointments and seamless coordination of services.
Developed personalized service plans, enhancing client satisfaction and fostering long-term relationships.
Oversaw vendor relationships, negotiating contracts to secure quality services at competitive rates.
Implemented process improvements for service delivery, increasing efficiency and reducing response times.
Facilitated special events and travel arrangements, providing clients with comprehensive support for unique experiences.
Maintained detailed records of client preferences and interactions, ensuring personalized service delivery across engagements.

In Home Caregiver at Home Instead (2022-10 – 2024-02)

Provided assistance with daily living activities, promoting independence and dignity for clients.
Developed personalized care plans tailored to individual client needs and preferences.
Administered medication and monitored health conditions to ensure safety and well-being.

Breakfast Attendant/Housekeeper at Holiday Inn Express (2023-05 – 2023-05)

Managed breakfast service operations to ensure timely food preparation and presentation.
Trained new staff on food safety standards and customer service protocols.
Maintained cleanliness and organization of dining area, enhancing guest experience.
Monitored inventory levels, reducing waste through effective stock management.

Housekeeping Manager at Etowah Baptist Church (2021-03 – 2023-05)

Clean church every week and after functions

Housekeeping at Best Western Plus (2022-10 – 2023-03)

Provide quality customer service while keeping rooms clean with amenities. Cleanliness is of the utmost importance in this hotel and we take pride in our work.

Housekeeping/Processing at Hilltop Processing (2020-08 – 2021-09)