Kiyla Hicks

The main focus of my job was to answer the phones, take care of the customers, and assist my estimators. I handled the customer billing and kept track of all receipts for each job. Every 2 weeks I then created a spreadsheet of the receipts and presented them to the estimators.

I am experienced in using the platform's Word for invoices and proposals, and Excel for any customer related paperwork and for scheduling the workers. In addition to those skills I help the secretary by organizing customer files, sorting out statements, and putting checks together with their invoices. Along with these tasks when business started to get slow I kept myself busy by cleaning as much of the office as I could.

Receptionist - Zerbach Construction

(2024-09 - 2025-12)

The main focus of my job was to answer the phones, take care of the customers, and assist my estimators. I handled the customer billing and kept track of all receipts for each job. Every 2 weeks I then created a spreadsheet of the receipts and presented them to the estimators.

I am experienced in using the platform's Word for invoices and proposals, and Excel for any customer related paperwork and for scheduling the workers. In addition to those skills I help the secretary by organizing customer files, sorting out statements, and putting checks together with their invoices. Along with these tasks when business started to get slow I kept myself busy by cleaning as much of the office as I could.

Shift Lead/Night manager - Smokin Fridays BBQ

(2023-05 - 2024-08)

My job was to make sure every customer felt loved and welcomed. Taking orders during a rush meant I had to keep myself composed as well as keep every worker moving fast. I always kept a smile on my face and I never let challenges cause me to fall short when meeting the customers expectations.

• When it comes to training I am concise and direct. People learning new things are the most difficult to work with, I made sure they learned every task quickly and proficiently. There was no time for confusion, I made sure they became consistent and received constant feedback. I am aware that if I want a person to give me a strong performance I need to give clear instructions that lead them in the right direction.
• At the end of the night when everything was cleaned I counted the till and organized each bill by each category. Afterwards; i sorted out the tips and wrote down how much we made that day, and how much was in the till. After the money was counted everything was put into the safe.
• The next day I would open up the restaurant and get everything ready for the day. I had to prepare the food, make any missing ingredients, and condensed the food from the previous day. Once everything was done I completed the job by double checking the till and adding the money to the register.

Patient service representative 1 - Aviva health

At Aviva I work in the call center. It is my job to answer phone calls and to direct patients to the right department. Everyday I handle important medical documents and type up patient cases to make sure all information is organized and sent over to the right medical staff.

Volunteer - Waitress - RCF Church

(2020)

I help whenever they need me since 2020

• Help prepare food, Setup, Clean, and work from table to table

Volunteer - Sunday School Teacher - RCF Church

(2020)

I have taught kindergarten and 1st grade

Volunteer - Snack Shack - RCF Church

(2020)

• Restocked, cleaned, prepared food, and worked the cash register