Kmprivacy M

Front Desk Specialist with experience managing high-volume phone lines, greeting visitors, and directing requests to the right department. Supports mail distribution, meeting setup, and daily scheduling while keeping office operations organized for staff and clients. Builds accurate spreadsheets and written communications that help teams move work forward smoothly.

Front Desk Specialist - GAA Manufacturing and Supply Chain Management - Detroit, MI

(2021-06)

• Handle [number] incoming calls daily, direct callers to the right department, and provide individualized front desk support.
• Supported a team of 8 staff members by collecting and distributing incoming mail and setting up equipment for meetings.
• Create and maintain spreadsheets to organize data, support reporting, and keep information clear for staff and clients.
• Coordinate daily scheduling, document preparation, and office tasks to keep operations running smoothly.
• Prepare letters, memos, and other office documents while supporting cross-department collaboration.

Front Desk Specialist - Hoistetler Fontaine & Associates - Southfield, MI

(2017-02 - 2020-03)

• Supported 5 counselors by answering incoming calls and relaying clear information to clients and staff.
• Managed [number] weekly calls to route inquiries promptly and maintain steady front desk coverage.
• Composed and edited letters, memos, and presentations in Microsoft Word to support office communications.
• Created spreadsheets in Excel to improve documentation accuracy and keep records organized for daily use.
• Managed office supplies inventory and processed billing in Timeslips with timely data entry.
• Processed new referrals and maintained organized records to support efficient administrative workflow.

Front Desk Specialist - Brookdale Senior Living Solutions - Southfield, MI

(2014-10 - 2017-04)

• Managed [number] daily deliveries by receiving packages and prescriptions, then routing items promptly to residents.
• Supported 255 residents by answering calls, greeting visitors, and coordinating daily front desk operations in a fast-paced senior living setting.
• Scheduled resident transportation and coordinated pickup details to support timely arrivals and departures.
• Prepared letters, memos, and daily information sheets to keep residents and families informed with accurate updates.
• Balanced administrative tasks while maintaining a patient, outgoing demeanor and consistent attention to detail at the front desk.

Legal Assistant - State of Florida Public Defender Office FL - Duval County, FL

(2009-06 - 2013-04)

• Handled [number] weekly inmate and client calls through multi-line phone systems to route communication efficiently.
• Managed [number] daily court and attorney calendar updates to keep hearings, filings, and deadlines organized.
• Prepared pleadings, motions, and disclosures for attorneys, supporting timely case processing and court readiness.
• Conducted legal research and drafted case documents to support attorneys with case strategy and legal arguments.
• Maintained organized legal files and improved document retrieval for faster case preparation.
• Coordinated with attorneys on scheduling changes, document flow, and case updates to keep matters moving.
• Processed incoming mail and routed sensitive correspondence to the appropriate legal staff promptly.

Legal Assistant - Detroit Edison - Southfield, MI

(1998-11 - 2009-09)

• Managed [number] court filings monthly while coordinating deadlines and day-to-day legal paperwork.
• Handled [number] litigation searches weekly to support commercial lighting matters and case research.
• Conducted litigation searches, creditor examinations, and court hearing support to gather case information for attorneys.
• Prepared motions, mediation summaries, witness lists, and deposition exhibits to strengthen case preparation.
• Drafted letters and memos while maintaining monthly attorney calendars and financial reports.
• Managed court filings, pleadings, and daily communication with clerks, attorneys, and secretaries to streamline workflow.

Associate - Science - Oakland Community College (1993-01)