Transportation Manager II at US Foods (2021-05 – Present)
- Assess and target customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
- Monitors productions goals to include set metrics, AFR and OTD.
- Prepare and update employees' daily work schedules and resolve delivery problems.
- Assist with participating in interviewing and hiring transportation personnel to ensure a high performing team is selected.
- Plan and supervise shipments from production to end-user and scheduled daily and weekly routes.
- Coordinate driver dispatch to accomplish daily delivery requirements.
- Organize records of vehicles, schedules and completed orders.
- Supervise department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
- Research distance, traffic patterns and other aspects to determine cost-effective and productive routes for deliveries.
- Observe staff to review compliance and safety to minimize losses due to violations or damage as it relates to DOT regulations.
- Track production and quality control systems to proactively identify deficiencies.
- Oversee and develop drivers and Transportation associates by discussing performance with other members of the leadership team to ensure that the best performance plan is created to address gaps to ensure each staff employee is given every opportunity to be success at US Foods.
- Train new staff on job duties, US Foods policies, and on safety and compliance procedures.
- Routinely conduct safety and driver meetings.
- Organize and maintain 110 drivers qualifications files.
- Review established business practices in an effort to help improve processes to reduce expenses and stop waste.
Transportation Supervisor at US Foods (2020-11 – 2021-05)
- Closely monitored operations and performed regular safety audits for adherence to administrative policies and compliance regulations.
- Maintained compliance with DOT regulations and accurately documented driver qualifications, permits and equipment information.
- Monitored and maintained on-time delivery, reliability, service and performance.
- Verified that drivers transported loads safely and complied with state DOT laws.
- Maintained and verified time, transportation, financial, inventory and personnel records.
- Demonstrated tasks to new hires and assigned to experienced workers for further training.
- Improved working conditions for employees and fostered work environment that maximized employee morale and engagement.
- Verified that drivers completed required safety training and attended quarterly driver safety meetings.
- Planned and established transportation routes, work schedules and operator assignments.
- Managed routing, driver supervision and DOT compliance.
- Identified appropriate travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, protocols, and guidelines.
- Coordinated schedules and communicated changes to customers.
- Worked with service providers to resolve issues and correct delays.
Transportation Manager at Bailey International Of Atlanta (2015-03 – 2021-10)
- Planning and supervising the shipments from production to the end-user
- Scheduling daily and weekly routes
- Plan and supervise the shipments from production to the end-user
- Schedule daily and weekly routes
- Track orders using functional systems (e.g Barcodes and tracking software)
- Coordinate with Warehouse Workers to ensure proper storage and distribution of products
- Monitor and report on transportation costs
- Ensure shipping documents are properly filed
- Report maintenance and repair needs for transportation vehicles and equipment
- Research and suggest cost-effective shipping methods
- Conduct regular safety audits on equipment
- Organize training sessions for employees (e.g Proper use of machines and handling of hazardous material)
- Keep organized records of vehicles, schedules and completed orders
- Ensure compliance with company policies and shipping legislation
- Stay up-to-date with safety regulations, along with Dispatching and Routing daily routes.
CSR Rep at Medtronics - (Covidien GI Solutions) (2013-11 – 2015-02)
- Customer Support and Resolutions inbound and outbound
- Order processing that includes: tracking, tracing and updating customers on all orders
- Sales Support for Sales, Regional and Area Managers
- Commercial Operations
- Communicate with customers concerning warranty, product information, serial numbers and pricing of legacy Given, Covidien and Medtronics Products.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Increased efficiency and team productivity by promoting operational best practices.
- Maintained up-to-date knowledge of product and service changes.
- Implemented and developed customer service training processes.
- Cross-trained and provided backup support for organizational leadership.
- Trained staff on operating procedures and company services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Logistics at UPS (2000-11 – 2015-11)
Administration, management and ability to worked independent. Specialized profile in an area in which I was required to multi-task and adjust to the workings of a dynamic environment. I considered all inventory management functions while coordinating with internal as well as external sources of the organization. I also had to communicate, interact and develop a good customer relationship with the Merck Client.
- Dispatcher, Accounts Payable and Fleet Supervisor
- I worked with customers on POS, NCR, GE MEDICAL, and other Equipment related to POS clients that required technical and hardware repair
- Clients had to be trained either on site or off site with required continued development of product.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Directed shipping and receiving of wide range of products daily.
