Looking for my next role in Customer Success
Send a job offer directly to this candidate
Technology-centric educator with 12+ years experience driving student success and organizational outcomes. Secured over $270,000 in fundraising and within three years, grew the adoption of my program by 50%. Enabled hundreds of stakeholders to expedite desired outcome via the integration of SaaS solutions.
● Led the implementation of two Software-as-a-Service solutions for a department representing 5 staff and 150 students.
● Enabled over 275 end users to adopt various EdTech platforms such as Canvas (LMS), Nearpod, PowerSchool, Charms Office and Discovery Education.
● Secured over $270,000 in fundraising by designing and implementing campaigns and growing event attendance by 50%.
● Oversaw both internal and external marketing to drive the adoption of our Music program, achieving 50% growth within three years.
● Analyzed data using various SaaS solutions (Boom Learning, Quizlet, and Kahoot!) and Excel to track progress and assess risk of learner progression.
● Conducted regular satisfaction surveys and adjusted program and activities based on feedback, achieving an average annual retention of 90% and an average CSAT of 91.2%.
● Developed 85+ individualized success plans each year to expedite desired outcomes; revised plans during quarterly success reviews, achieving 90% mastery of curriculum (above average).
● Cultivated partnerships and managed relationships with ~150 external partners and vendors.
● Liaised between students and the Onboarding Team, providing feedback that enabled improvements to the student experience.
● Established and coordinated 700+ major collaborative events that boasted 70k+ attendees.
● Spearheaded the launch of an apprenticeship program to improve college acceptance rates, successfully driving the participation of 320 students.
University of North Carolina at Greensboro
Bachelor of Music in Music Education K-12
