Kwame Thomas

Customer-focused professional and veteran educator with extensive experience delivering high-quality service, communication, team coordination, and operational support in fast-paced environments. Proven ability to remain calm under pressure, assist diverse populations, and ensure smooth day-to-day operations through strong interpersonal and problem-solving skills.

Experienced Scrum

Master and team facilitator with a strong commitment to safety, teamwork, customer satisfaction, and operational excellence. Seeking to bring leadership, adaptability, and service-oriented professionalism to the Airport Crewmember role with Avelo Airlines.

Educator / Technology Integration Specialist - Wake County Public School System (WCPSS) - Raleigh, NC

(2007-01)

• Delivered exceptional customer-style service daily to students, parents, staff, and community stakeholders in a fast-paced environment.
• Assisted large groups of individuals while maintaining professionalism, organization, and attention to safety procedures.
• Coordinated activities and managed multiple priorities simultaneously while meeting strict deadlines and operational expectations.
• Supported individuals with varying needs and abilities through patient communication and hands-on assistance.
• Worked collaboratively with teams and leadership to ensure smooth daily operations and positive experiences.
• Maintained accurate records and documentation using digital systems and technology platforms.
• Demonstrated flexibility by adapting to changing schedules, responsibilities, and high-pressure situations.
• Led team-based initiatives requiring communication, accountability, and operational coordination.

Scrum Master / Operations Coordinator - Family First Realty LLC - Raleigh, NC

(2019-01)

• Facilitated daily team coordination and communication across multiple operational activities.
• Assisted with scheduling, customer communication, and issue resolution in fast-moving service environments.
• Helped improve workflow efficiency and team responsiveness through organization and process support.
• Managed stakeholder expectations while maintaining professionalism and customer satisfaction.
• Demonstrated leadership, reliability, and strong attention to operational detail.

Operations & Customer Support Lead - The Hemp Source - Charlotte, NC

(2018-01 - 2022-12)

• Provided direct customer assistance and support in a high-volume retail environment.
• Managed customer questions, issue resolution, and day-to-day operational responsibilities.
• Maintained organized workspaces and supported operational readiness during busy business periods.
• Assisted with inventory movement, merchandise handling, and operational coordination.
• Built positive customer relationships through professionalism and excellent communication.

Bachelor of Arts - History - North Carolina Central University