Customer Suppport Specialist
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A seasoned Customer Support Specialist with over six years of hands-on experience in providing exceptional support to customers. My passion for delivering top-notch service, coupled with my proficiency in Zendesk and Intercom, makes me a valuable asset to any customer-centric organization.
My journey in customer support has equipped me with a deep understanding of customer needs and concerns, enabling me to effectively troubleshoot issues, resolve problems, and ensure a positive customer experience. I pride myself on my ability to communicate clearly and empathetically, turning even the most challenging situations into opportunities for customer satisfaction.
I have 6 years experience as a crypto trader and working with crypto startups as a community mod, customer representative, community manager and social media manager.
I worked with amazix.com a top tier blockchain consultancy firm. Working as a community manager, I worked on projects contracted by AmaZix. These included sphere, Tokenplace, TrustSwap, Team.Finace, Swapple, TrustSwap Launchpad, Avarik Saga, Sekuritance, Dacxi Coin, Mercor Finance, NFTChampions, whaleloans, Artmeta, ECORISE DAO and Filmio communities.
While working on such projects, I gained great knowledge about blockchain products through educating users about security, market trends, trading platforms, and digital currencies. I gained expertise
I have also worked with ZenGo a non custodial crypto wallet leveraging MPC technology as a customer support representative. Here I have played a great role educating newbies on crypto security, helping them with any onboarding questions, guide them on how to buy, verify transactions on the blockchain using different blockchain explorers and answer any crypto related questions using my expertise and the overall product knowledge.
I have also worked at Paychant an African on ramp and offramp platform on a mission to onboard Africans into the blockchain industry by supporting local payment methods. Here I work as the customer support team lead, leading a team of 5 members, setting up work shifts, reporting any bugs to the tech team for fix, writing up support articles and FAQ, setting up intercom bots.
University: Kyambogo University- Bachelor of Science in Accounting. August 2015 – December 2018.
Google: Certificate in digital Marketing. May 2021 – May 2021
