Kyle Alicea

Results-driven IT Management graduate with 10+ years of experience in retail, customer service, and program strategy and coordination. Proven ability to analyze large datasets and optimize processes to improve operational efficiency through data insights and KPI reporting. Seeking a data analyst, IT operations, or business analyst role to apply analytical and project management skills to drive measurable outcomes through technology.

Transportation Analyst - Legacy Empowerment Services

(2024-01)

• Perform analysis on transportation data for 249+ program participants with disabilities, generating KPI reports to inform operational decisions.
• Develop an Excel-based automated tracking system using advanced formulas and templates to improve rideshare data visibility, reducing manual reporting time by ~25%.
• Streamlined operational efficiency by coordinating rideshare partnerships with Uber and Lyft, improving service flexibility and reducing service gaps.
• Oversee program allowances by calculating weekly and monthly CPM spending using MS Excel, ensuring adherence to company rideshare policies and procedures, and budget controls.
• Created branded PowerPoints to support onboarding and change management initiatives, effectively implementing new HR & Payroll systems.

Sales Floor Associate - DuluthTrading Company

(2023-01 - 2026-12)

• Achieved a 98% capture rate of loyal customers by implementing targeted incentives and personalized sales strategies driven by customer behavior analysis.
• Increased customer retention and repeat purchases, personalized sales strategies, promotions, loyalty programs, and exclusive offers aligned with marketing campaigns.
• Managed BOPIS operations, ensuring accurate order fulfillment, real-time inventory updates, and seamless omnichannel customer experience.

Bachelor of Science - Information Technology Management - Ramapo College of New Jersey (2022-01 - 2026-12)