Lakisha McClain
Senior Sales and Customer Service Professional, Relationships builder/Customer Success Expert.
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About
I am a customer-focused sales and customer service professional with more than 10 years of experience building relationships, solving problems, and exceeding performance goals in fast-paced environments. I have a strong background in consultative sales, call center operations, and delivering exceptional customer experiences through active listening, effective communication, and solution-based selling.
I thrive in roles where I can help customers make informed decisions, resolve concerns, and build lasting trust. Known for my adaptability, positive attitude, and ability to consistently meet and exceed performance metrics, I am eager to bring my passion for customer success and results-driven approach to a team where I can continue to grow and make a meaningful impact.
Experience
Delivered exceptional customer service while building strong client relationships.
Consistently exceeded sales goals and key performance metrics through consultative selling.
Resolved customer concerns efficiently, resulting in increased customer satisfaction and retention.
Educated customers on products and services to recommend the best solutions for their needs.
Managed high-volume inbound and outbound calls while maintaining quality and accuracy.
Collaborated with cross-functional teams to ensure timely issue resolution and a seamless customer experience.
Recognized for strong communication skills, problem-solving, and the ability to build trust with customers.
Education
Sanford Brown College – Atlanta, GA
Medical Assistant (2011)
Atlanta Metropolitan College – Atlanta, GA
Business Administration (2011)
Georgia MLS – Morrow, GA
Licensed Real Estate Agent (2008
