Lashawn Forrest

Healthcare management and health information professional with strong academic achievement, graduating with distinction and Dean’s List honors. Skilled in healthcare informatics, EHR workflows, medical coding, data integrity, and process improvement methodologies, including DMAIC and PDCA. I have experience in healthcare advocacy, documentation accuracy, and patient-centered communication across clinical, educational, and public safety environments.

Known for precision, adaptability, and a commitment to service excellence. Equipped with the CPHIMS credential and prepared to support healthcare organizations through informatics, compliance, workflow optimization, and operational leadership.

Homeschool Teacher - DC OSSE Homeschool Office - Washington, DC

(2020-02)

• Designed and delivered personalized academic instruction for middle and high school levels, with emphasis on advanced math, healthcare concepts, and real-world applications
• Maintained detailed academic records aligned with healthcare data standards, ensuring compliance with DC OSSE reporting requirements
• Created custom learning materials, visual aids, and assessments tailored to student strengths and learning styles
• Integrated emotional intelligence and trauma-informed practices to support student growth and resilience
• Collaborated with educational advisors and community resources to enhance curriculum and access enrichment opportunities
• Taught probability, statistics, and data analysis using real-life scenarios to build empowerment and critical thinking
• Advocated for authentic representation in educational content, ensuring cultural relevance and truthfulness in all materials

Healthcare Advocacy Practicum - Educational Resolutions, Bryan University - Tempe, AZ

(2025-01-06 - 2025-01-24)

Completed a 3-week, 40-hour practicum focused on healthcare advocacy, public policy, and congressional engagement

• Analyzed federal and legislative processes through AHIMA and HIMSS training modules
• Applied DMAIC and PDCA methodologies to evaluate policy impact
• Drafted and submitted a formal letter to a Congressional officer advocating for healthcare reform
• Conducted project planning, benchmarking, and impact analysis.
• Researched public health policies and aligned advocacy goals with national agenda.
• Certificate signed by Marjorie Rosen, MBA-MDR, RHIA, AHIMA RCM Trainer

Customer Liaison - Maplebear Inc. - Lanham, MD

(2020-11 - 2023-12)

• Delivered high‑quality customer service and resolved complex issues with professionalism.
• Assisted management with supervisory duties and workflow coordination.
• Transferred customer service skills to patient inquiry management and service excellence

Armed Security Officer - Capitol City Public Safety - Washington, DC

(2017-02 - 2020)

• Managed an 8‑person security detail and responded to emergencies with precision and calm.
• Ensured safety protocols while maintaining positive public interactions.
• Protected sensitive documents and controlled access to secure environments.
• Completed detailed incident documentation and administrative reporting.

Food Server - S.O.M.E. (So Others Might Eat) - Washington, DC

(2011-05 - 2013-07)

• Served meals to homeless individuals with empathy and efficiency.
• Adapted quickly to shifting tasks and high‑volume service needs.
• Built trust through authentic communication and compassionate care.

Bachelor of Science - Healthcare Management - Bryan University (2026-08)

Associate of Science - Health Information Management - Bryan University (2025-09)

Diploma - Medical Billing & Coding - Bryan University (2024-04)

Armed Security Certification - Capitol City Public Safety (2017-02 - 2017-06)

High School Diploma - Eastern High School (1990-06)