Lashawn Forrest

Healthcare Administration professional with over 4 years of experience specializing in Medical Billing, Revenue Cycle Management, and Patient Satisfaction. Proven expertise in Electronic Health Records (EHR) and Insurance Verification, with a strong foundation in Health Information Management (HIM). Dedicated to resolving complex billing inquiries and optimizing demographic data accuracy to assist patients and healthcare providers within high-volume environments like Radiology.

Front Desk Receptionist at UNITED PLANNING ORGANIZATION (1995-02 – 1999-05)

• Assist clients with front-line administrative support, ensuring high Patient Satisfaction by facilitating resource navigation for employment and education frameworks.
• Respond to high-volume telecommunications traffic, executing a Demographic Update for client records and routing calls across 12 distinct organizational departments.
• Communicate complex program requirements to community members while performing skills gap analysis to optimize client success in foundational training.
• Escalate critical documentation needs and coordinate message delivery to departmental supervisors to maintain administrative workflow integrity.

Mailroom Clerk (Temporary Assignments) at ASPEN TEMP AGENCY (1993-03 – 1995-01)

• Manage specialized communication channels and high-priority documentation logistics for specific departments including Fannie Mae and United American Medical College.
• Research and sort high volumes of incoming corporate mail, ensuring precise data entry of transaction logs and associated shipping invoices.
• Respond to departmental inquiries regarding time-sensitive delivery of vital academic and healthcare-related mail to ensure operational continuity.
• Assist in asset protection and information security by maintaining secure delivery protocols for high-priority corporate communications.

Homeschool Educator (Unpaid, Family) at FAMILY HOMESCHOOL EDUCATION (2020-02 – Present)

• Plan and deliver structured academic lessons focusing on Healthcare Administration concepts and real-world compliance applications for advanced learners.
• Maintain precise, centralized academic records and data-validated reporting documents to ensure consistent compliance with regulatory standards.
• Research and create data-driven performance assessments tailored to adaptive educational paths and varying cognitive needs.
• Communicate securely with remote education advisors and community resource networks to optimize access to specialized educational programs.

Healthcare Advocacy Practicum at BRYAN UNIVERSITY (2024-11 – 2025-02)

• Applied structured Revenue Cycle Management analysis using DMAIC and PDCA methodologies to evaluate the operational impact of healthcare policies and billing architectures.
• Completed hands-on clinical practice using Electronic Health Record (EHR) systems to simulate automated chart routing and high-volume data migration workflows.
• Analyzed complex healthcare case studies to resolve administrative bottlenecks and revenue cycle challenges, providing executive recommendations for hospital and Radiology clinic efficiency.
• Researched and proposed secure data-sharing improvements and modern identity protections in a technical presentation on HIPAA regulations and healthcare law.

Customer Liaison at INSTACART (2020-11 – 2023-12)

• Managed high-volume customer accounts and executed precise inventory selection, resolving real-time service bottlenecks through clear and professional communication.
• Prepared detailed digital invoices and tracked point-of-sale data, maintaining highly accurate operational records for complex in-store billing operations.
• Responded to corporate management inquiries and spearheaded onboarding programs to coordinate multi-tier operational workflows.
• Handled site logistics and information security as a designated lead, ensuring asset protection and operational integrity in an active facility.

Bachelor of Science in Healthcare Administration – Bryan University, Tempe Arizona (2026-08)

Associate of Science in Health Information Management – Bryan University, Tempe Arizona (2025-02)

Diploma in Honor Studies – Eastern Senior High School, Washington D.C (1990-04)

Diploma in Medical Billing & Coding – Bryan University, Tempe Arizona (2024-08)