LaShawn Miller

Senior program and operations leader with 20+ years of Air Force experience leading enterprise-level programs, regulated operations, readiness execution, cross-functional teams, and senior stakeholder engagement. Experienced operating inside government systems, command structures, policy-driven environments, and mission-critical programs where accuracy, schedule discipline, compliance, and measurable performance matter. Proven ability to translate commander intent into execution, manage risk across multiple stakeholders, improve enterprise processes, and lead large-scale program delivery supporting 82K Reserve Airmen across 64 installations.

Section Chief, Flight and Operational Medicine - Headquarters Air Force Reserve Command, Office of the Command Surgeon - Robins AFB, GA

(2021-06)

Enterprise medical operations leader overseeing medical standards, readiness operations, case processing, workflow controls, policy alignment, and outcome reporting across the Air Force Reserve medical enterprise.

• Lead enterprise program operations supporting 11 MAJCOMs, three NAFs, 64 Reserve installations, 46 Wings, and 82K Airmen, translating policy and senior leader priorities into measurable execution across a complex government environment.
• Directed weekly program workflow for five physicians and five technicians across 16 queues, driving completion of 5,000 cases while improving readiness, throughput, accountability, and operational visibility.
• Serve as a command-level subject matter expert for medical standards and readiness programs, advising leaders and partner organizations on policy interpretation, case processing, risk, and mission impacts.
• Built and deployed a case tracking solution linking medical standards, legal, and personnel stakeholders, eliminating lost cases, strengthening governance, and accelerating 45 determinations in 30 days.
• Led cross-command process improvement with two MAJCOMs and a 20-member team, implementing new myFSS procedures that reduced processing by three hours per case and improved production by 52%.
• Directed daily operations for 10 technicians and physician work queues, balancing workload, maintaining quality controls, managing escalations, and ensuring sustained production in a high-visibility enterprise mission.
• Managed sensitive case research across four agencies, mitigating operational impacts and processing 251 LODs timely while supporting commanders, members, families, and senior stakeholders.
• Saved 400 man-hours by transforming applicant screening and retraining controls, enforcing commander policy, reducing inefficiency, and protecting enterprise readiness resources.

Aerospace Medical Service / Flight and Operational Medicine Technician - U.S. Air Force Reserve and Active Component - NJ, OK, GA

(2005-03 - 2021-06)

Advanced through clinical, operational medicine, and readiness positions supporting Aerospace Medicine, Flight Medicine, medical standards, deployment readiness, patient care coordination, and unit-level mission execution.

• Supported aerospace medicine operations, clinical readiness, medical standards execution, documentation quality, and member care coordination in high-tempo military medical environments.
• Built a foundation in medical administration, patient support, deployment readiness, line-of-duty coordination, profile management, and healthcare compliance that now informs enterprise-level leadership decisions.
• Selected for increasing responsibility through multiple assignments, progressing from Aerospace Medical Service roles to command-level section chief leadership in the Air Force Reserve medical enterprise.

Master of Business Administration - Project Management - Capella University (2026)

Bachelor of Science - Public Health - Walden University (2025)

Doctor of Business Administration (2026-07)