Nichol Dinkins

IT Specialist and Program Analyst with 15+ years of experience in federal and commercial operations, data analysis, systems engineering, and executive-level administrative support. Skilled in organizational change management, executive reporting, IT service desk leadership, and cybersecurity compliance. Proven ability to support mission-critical IRS, DOD, and DHA programs through data-driven solutions, stakeholder coordination, and process improvement.

Holds

Applications in Project & Program Management and CompTIA Security+ Certifications with MBA in Global Management.

Epic Go-Live Support Coordinator / Administrative Support at Various Healthcare Facilities (2026-04 – 2026-06)

• Provides individualized support for Epic Go-Live implementation projects by serving as a primary point of contact for clinical and operational staff.
• Manages the distribution and tracking of entrance badges, temporary access credentials, and security materials for hundreds of Go-Live team members, ensuring compliance with facility security protocols.
• Coordinates the issuance and reconciliation of meal vouchers for project staff, consultants, and clinical support teams while maintaining accurate inventory and usage records.
• Assisted physicians, nurses, and ancillary staff by directing them to appropriate training locations, support resources, and Go-Live command centers.
• Maintains detailed logs of badge assignments, meal voucher distribution, and personnel check-in/check-out activities to support project accountability.
• Collaborates with project managers, hospital leadership, security personnel, and logistics teams to ensure seamless daily operations throughout the Go-Live event.
• Responds promptly to staff requests, resolving administrative and logistical issues to minimize disruptions and support project success.
• Supports onboarding activities by verifying personnel information, preparing welcome materials, and facilitating access to designated work areas.
• Demonstrate exceptional customer service and organizational skills while managing multiple priorities in a fast-paced healthcare environment.
• Ensures confidentiality and compliance with HIPAA standards and organizational policies when handling sensitive employee and patient-related information

Data Analyst / Executive Administrator (GS-2210-12) at Internal Revenue Service (2024-12 – 2025-09)

• Coordinates Filing Season Readiness executive reporting (ESC, EOY/BOY conferences), providing CIO, ECC, and leadership with daily updates on P1/P2 incidents, problem management, and IT actions.
• Draft agendas, review open incident tickets, and recommend issues for executive visibility.
• Manage conference logistics for 75+ participants, ensuring seamless collaboration across IRS business units.
• Produce daily tracking reports for CIO office, improving decision-making and IT issue resolution.

Change Management Specialist (GS-2210-09/11) at Internal Revenue Service (2022-12 – 2024-12)

• Developed and managed Organizational Change Management (OCM) strategy supporting IRS ECC operations.
• Led stakeholder engagement, readiness assessments, and issue mitigation planning.
• Oversaw Change Impact Database and ensured compliance with project milestones.
• Supported IRS Master File data processes (IMF, BMF, GMF, EFTPS) and ensured integrity of submission reporting.

Systems Engineer at Defense Health Agency (Liberty Technologies) (2022-01 – 2022-11)

• Delivered tiered IT support for 600+ personnel; resolved incidents via service desk, Active Directory, Outlook, SCCM, and network administration.
• Supported WAN/LAN troubleshooting, server hardware, and cybersecurity compliance.
• Created knowledgebase documentation, improving triage response times and end-user satisfaction.

Site Team Leader, Tier II/III at Defense Logistics Agency (2019-07 – 2019-12)

• Supervised 20+ IT technicians supporting 26,000+ personnel.
• Directed risk management assessments and staffing strategies for IT service delivery.
• Acted as SME for evaluation/installation of IT hardware and enterprise systems.

Senior Office Assistant / IT Property Administrator at US Air Force Reserve Command (2017-08 – 2019-07)

• Managed IT assets, conducted data analysis for strategic planning, and supported system troubleshooting.
• Collaborated with Directorates and Major Commands to align IT resources with mission needs.

Virtual Service Desk Representative (Tier 3) at US Air Force Reserve Command (2016-10 – 2017-05)

• Assisted customers in analyzing, developing, and evaluating long-range implementation of major command programs.
• Researched new business practices and analyzed reporting systems for efficiency.

Help Desk Manager at US Air Force (2007-01 – 2014-08)

• Planned and delivered customer support services including installation, configuration, troubleshooting, and training.
• Managed IT projects/programs and coordinated with vendors to ensure mission success.
• Formulated IT budgets and advised management on acquisition strategies.

MBA in Global Management – Strayer University (2025-05)

B.B.A. in Management – Strayer University