LaShonda Salmon

Experienced customer service and administrative professional with over 15 years of experience in healthcare support, reception, intake coordination and 6 years of delivery operations. Recognized for providing excellent customer service, maintaining accurate records, managing multiple priorities, and building positive relationships with customers, patients, and team members. Skilled in administrative support, data entry, scheduling, Microsoft Office, and safe, efficient delivery operations

Customer Service Delivery Driver at Kroger Delivery (2022-10 – 2026-01)

Operations Closed Down January 2026

• Delivered customers grocery orders accurately and on schedule while providing exceptional customer service
• Operated company vehicles safety and in compliance with company and traffic regulations
• Maintained food safety standards and monitored product temperatures during transport
• Conducted pre- and post-trip vehicle inspections and reported maintenance concerns
• Resolved customer concerns professionally to ensure satisfaction and retention

Amazon Delivery Driver at HOOHA Express / A-Team Carrier Service (2021-06 – 2021-09)

• Delivered amazon packages efficiently while meeting daily delivery goals
• Utilized handheld technology to manage routes and delivery confirmations
• Maintained accuracy and timelines across high-volume delivery routes
• Performed vehicles inspections and followed all safety procedures

Intake Coordinator at Transitions Home Health (2020-04 – 2021-05)

• Coordinated patient referrals, admissions, and intake processes
• Communicated with hospitals, providers, case managers, and insurance representatives
• Maintained accurate patient records and ensured compliance with HIPPA regulations
• Assisted clinical staff by preparing documentation and supporting patient care coordination
• Resolved inquiries from patients, providers, and healthcare partners

Administrative Specialist, OATS Program at DACCO (2017-10 – 2019-09)

• Completed client intake procedures and maintained confidential records
• Processed payments and established financial agreements
• Provided administrative and customer service support to clients and staff
• Assisted with scheduling and documentation management

Rehabilitation Technician at University Village Nursing Center (2010-10 – 2020-04)

• Supported physical and occupational therapists with patient treatment activities
• Maintained patient records, reports, and caseload documentation
• Conducted chart audits and ensured compliance with documentation standards
• Coordinated communication with physicians and healthcare professionals

Receptionist at University Village Nursing Center (2010-10 – 2016-08)

• Managed a multi-line phone system and greeted visitors professionally
• Directed calls and visitors to appropriate departments
• Processed incoming and outgoing mail and maintained front office operations
• Prepared and distributed documents, reports, and other materials

– King Senior High School (2005-08 – 2009-05)