Latarsha Moss

Expertise & Competence in processing the day-to-day loan operations within the Capital Markets sector; including 17 years of providing excellent customer service to clients, vendors, attorneys, credit personnel, and asset management. Analytical and Evaluation skills include analyzing and evaluating on a quantitative/qualitative basis the effectiveness of the loan/lease process, loan/lease closings and customer satisfaction.

Skills also include analyzing data to determine compliance, accuracy and timeliness.

Leadership

Experience consists of managing 2 units for 8 years; ensuring inquiries were investigated and resolved within company compliance guidelines. Monitored processes to maintain efficiency and productivity as it related to revenue standings. Currently, managing loan operations staff; monitoring loan operations processes to ensure accuracy and compliance.

AVP, Bank Officer, Loan Operations Supervisor at First Century Bank (2024-04 – Present)

• Oversees the daily operations of loan processing, servicing, and documentation.
• Ensures efficiency, accuracy, and compliance with federal and state regulations.
• Leads and mentors the loan operations team.
• Acts as liaison with lending team, compliance, and auditors.
• Drives process improvements and high-quality service.
• Supervise, train, and mentor loan operations staff.
• Manage performance reviews, work priorities, and assignments.
• Promote a collaborative, high-performance team culture.
• Ensure adherence to policies and regulations (RESPA, TILA, HMDA).
• Act as main contact for audits and regulatory exams.
• Maintain controls to mitigate operational risks.
• Lead process improvements and system optimizations.
• Coordinate with loan system vendors to enhance workflows.
• Prepare performance reports for senior leadership.
• Serve as liaison among departments to resolve issues.
• Handle complex or sensitive customer service escalations
• Maintain loan operations core operating system
• Process parameter updates in the core operating system

AVP, Commercial Loan Operations Administrator at Craft Bank (2021-01 – 2024-04)

• Prepares commercial and consumer loan documents, files and correspondence
• Proofread loan documents for accuracy
• Prepares all the necessary entries to book loans including loan proceeds checks and wires
• Perform wire audits
• Handle confidential files and records of the bank
• Assists loan customers on an as needed basis with their inquiries and concerns
• Responsible for keeping records and for preparing master note draws, construction lines of credit and other business-related lines of credit
• Determines loan documentation and compliance documents needed for loans
• Creating, tracking, following up on and removing exceptions (missing or incorrect documents)
• Posting payments, advances and file maintenance to the core system
• Imaging all necessary loan documents and follow-up items
• Reconcile loan GL accounts
• Perform other duties and special projects as assigned

AVP, Capital Markets Ops Specialist at SunTrust Bank/Truist Financial (2018-05 – 2020-08)

• Analyzed and evaluated information to accurately process, fund and close loan and lease transactions in the corporate sector.
• Consulted with managers on complex transactions.
• Proactively communicated with customers regarding their loan documentation.
• Interacted with vendors, originators and pricing analysts to obtain information for adequate loan processing.
• Processed Commercial leases and loans in the banking industry.
• Processed municipalities, including non-profit organizations, which sometimes involved escrow accounts.
• Released collateral liens.
• Served as Documentation Point of contact on all transactions for my originators.
• Worked in specific time parameters while ensuring procedure and controls were maintained.
• Multitasked by handling multiple transactions correctly and efficiently.
• Strong communications, time- management and problem-solving skills.
• Detail-oriented documentation expert.
• Customer-focused.

AVP, Documentation Administrator, III at Banc of America Leasing & Capital, LLC (2008-05 – 2018-05)

• Processed the following monthly reports by analyzing data using Oracle Hyperion and Excel:
• CAMP (Credit Administration Metric Program) – evaluated data to ensure credit analysts were compliant.
• Timeliness and Client Average Progress Time Report – analyzed and evaluated data to determine the timeliness of a deal’s process (beginning to end).
• Escrow Report – analyzed data to determine when escrow deals were due to mature according to the Escrow Agreements.
• Coordinated Closing meetings with clients, attorneys, originators and upper management when needed.
• Trained new employees.
• Consulted with Documentation Manager in finding resolutions to complex transactions.
• Worked on special projects.
• Provided excellent customer service to internal and external customers.
• Handled numerous transactions simultaneously, all at different stages.
• Worked in a fast-paced environment.
• Processed leases by reviewing and analyzing information submitted by analysts.
• Processed Commercial and Healthcare leases and loans in the banking industry.
• Processed municipalities which sometimes included escrow accounts.
• Released collateral liens.

Billing Publishing Coach at AT&T Telecommunications (Formerly BellSouth Advertising and Publishing) (2000-08 – 2008-05)

• Supervised two units that consisted of 16 people.
• Managed all billing inquiries and errors.
• Analyzed billing errors to decipher if error was technical or human.
• Conducted performance-reviews and advised employees if training was needed.
• Developed training manuals for department and trained new employees on divisional policies and procedures.
• Served on numerous committees.
• Led team meetings on a bi-weekly basis.
• Processed daily performance reports, daily backlog reports, and monthly evaluations.
• Investigated escalations until resolution and consulted with upper management if advice was needed.

Service Representative at AT&T Telecommunications (Formerly BellSouth Telecommunications) (1998-08 – 2000)

• Provided excellent internal and external customer service.
• Responsible for taking service orders from customers with accuracy.
• Processed the transmission of the service orders.
• Served as a liaison between departments.
• Assisted other LOBs (lines of business) as necessary.

Bachelor of Arts in Business Administration with accounting concentration – Clark Atlanta University (1994-05)