Laura Bitters

Friendly and engaging team player and leader. Results-driven Director of Operations with over 20 years of experience leading teams, optimizing business processes, and ensuring exceptional service. Proven track record of improving operational efficiency, reducing costs, and elevating customer satisfaction.

Adept at overseeing teams, managing multiple priorities with precision, and fostering a collaborative, high-performance work culture. Recognized for strategic leadership, strong organizational skills, and a hands-on approach to problem-solving.

DIRECTOR OF OPERATIONS at FIRST BAPTIST CHURCH DUXBURY (2023-01 – Present)

Overseeing day to day business functions.

• Lead, manage, and support staff to ensure smooth daily operations.
• Develop and implement operational policies, procedures, and best practices.
• Assist with budgeting, forecasting, and resource allocation.
• Collaborate with executive leadership on strategic planning and organizational growth.
• Mentor and develop team members, fostering a collaborative and performance-driven environment.

ADMINISTRATIVE ASSISTANT at FIRST BAPTIST CHURCH DUXBURY (2004-01 – 2024-01)

• Provide day-to-day administrative support to executives, managers, and teams.
• Manage calendars, schedule meetings, and coordinate appointments.
• Answer and direct phone calls, emails, and other correspondence in a professional manner.
• Prepare and edit documents, reports, and presentations with accuracy and attention to detail.
• Organize and maintain paper and electronic filing systems.
• Order office supplies and manage inventory to ensure efficient workplace operations.
• Assist with planning and coordinating company events, travel arrangements, and logistics.
• Handle confidential information with discretion and integrity.

LEGAL SECRETARY at ROPES & GRAY (1987-01 – 1997-01)

B.S. in COMMUNICATIONS – HUNTINGTON UNIVERSITY (1986-01)