Administrative Assistant
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Oversaw addressing of customer requests for friendly, knowledgeable service and support. Managed and updated physical and digital client account information to keep records accurate and current. Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
Documented conversations with customers to track requests, problems and solutions. Processed changes in insurance policies and periodically reassessed client needs. Efficiently and effectively processed a large volume of medical claims on a daily basis.
Tracked differences between plans to correctly determine eligibility and assess claims against benefits and data entry requirements. Reviewed claims for accuracy before submitting for processing. Sent clinical request and missing information letters to obtain incomplete information.
Reviewed administrative guidelines whenever questions arose during the processing of claims.
over 20 years of customer service
