Laura Mauger

Skilled and highly organized problem solver with a strong ability to multitask and maintain attention to detail. Demonstrates excellent written and verbal communication skills, effectively interacting with customers, colleagues, and supervisors. Thrives in a fast-paced or challenging environment while maintaining professionalism, compassion and a positive sense of humor.

Gift Shop Attendant - Keystone Truck and Tractor Museum

(2024-05)

• Greeted and assisted visitors, providing a welcoming and informative shopping experience.
• Operated a point-of-sales system to process cash, credit and digital transactions accurately.
• Handled customer inquiries, concerns and returns in a professional manner.
• Answered incoming phone calls, providing information about museum events, hours and services.
• Scheduled campsite reservations and assisted guests with booking details, availability and policies.
• Balanced cash register and prepared end of day sales reports.

Pre-K Teacher - Chester Presbyterian Preschool

(2017-08)

• Initiated the development of a school wide emotion regulation initiative, collaborating with and training staff to support students' social/emotional growth.
• Communicated regularly with parents, fellow teachers, church members and community partners through in person meetings, electronic communication, written correspondence and phone calls.
• De-escalated challenging situations by gathering key information, collaborating with colleagues and implementing appropriate support strategies.

Home Childcare Owner

(2009-09)

• Managed schedules aligned with school calendars to ensure consistent and reliable care.
• Maintained clear, ongoing communication with families regarding events, concerns, and student needs.
• Developed and managed a budget based on enrollment, supplies, and operational expenses.

Family Care Manager

(2023-11 - 2026-01)

• Provided full-time care coordination and household management for chronically ill elderly parents, overseeing medical, financial, and daily living needs.
• Managed, scheduled, and organized all medical appointments while maintaining communication with an extended network of healthcare providers; handled medical billing and insurance claims through Medicare and secondary insurance.
• Coordinated recruitment, scheduling, payroll, and ongoing communication for a team of private, part-time certified nursing assistants.
• Facilitated end-of-life hospice care by coordinating with hospice providers and nurses, overseeing medication management, and ensuring compassionate, organized support during the final stages of care.

Teacher Mentor - VCU Best in Class

(2016-09 - 2017-06)

• Led coaching meetings with teachers to analyze instructional data, set weekly goals, and strengthen written and verbal communication with families.
• Modeled and coached effective instructional and communication strategies to improve classroom practice.
• Planned collaboratively with other mentors/coaches and Best in Class program leaders to consistently apply observation data to specific strategies.

Kindergarten Teacher - Crenshaw Elementary

(2001-12 - 2009-06)

• Taught students at, above and below grade-level as part of an inclusion setting which involved team teaching with cooperative teachers.
• Mentored two student teachers and two practicum students.
• Grade Level Chair for 2006/07 and 2007/08 school years.
• Team leader for staff morale program for three years.

Master of Teaching - Early Elementary Education - Virginia Commonwealth University (2001-12)

Bachelor of Arts - Religious Studies - Virginia Commonwealth University (2001-12)