Lauren Marconi

Detail-oriented administrative and client support professional with a track record of enhancing service delivery and optimizing workflows. Experienced in managing complex scheduling and maintaining professional client relationships to ensure satisfaction. Proficient in CRM systems and Microsoft Office, contributing to operational efficiency in fast-paced environments.

Customer Service Representative at eSommelier (2023 – Present)

Delivered high-volume customer support via phone and email, achieving timely resolution of inquiries to maintain customer satisfaction.

• Troubleshoot product and service issues while clearly communicating solutions and company information to clients.
• Recorded customer interactions and managed support tickets in CRM systems (Zendesk) to streamline service delivery.
• Maintain professional client communication to support retention and long-term relationships.
• Worked with internal teams to refine service processes and elevate customer experience.
• Schedule and manage client appointments using Google Calendar and Acuity Scheduling in a deadline-driven environment.

Service Coordinator at e-home (2022– Present)

Acted as primary administrative point of contact for clients, managing communication, scheduling, service updates, and issue resolution through Zendesk to streamline client interactions.

• Coordinated daily technician schedules and office operations to enhance workflow and ensure timely service delivery in fast-paced environment.
• Coordinate service dispatch and workflow prioritization to optimize team efficiency and response times.
• Utilize D-Tools Cloud to organize technician schedules, service requests, project documentation, and client records to support operational accuracy.
• Manage billing, invoicing, and account follow-ups while maintaining accurate financial and service records.
• Supported customer retention initiatives through consistent communication and professional client support to foster long-term client relationships.

House Manager & Nanny at Private Household (2020-09 – 2022-07)

Managed complex household operations including scheduling, calendars, appointments, and daily logistics in a highly organized environment.

• Oversaw scheduling for household staff and external services, ensuring structured and efficient household management.
• Coordinated communication among family members, vendors, and service providers to facilitate seamless daily operations.
• Demonstrated strong administrative and organizational skills while multitasking in a fast-paced environment.

Assistant Events Coordinator & Hostess at Masthead Brewing Co. (2018-01 – 2020-08)

• Communicated with clients on event planning and special requests. Ensured their needs were met effectively.
• Coordinated reservations and private events, managing scheduling logistics to enhance guest experiences.
• Supported staff coordination and event execution in a high-volume hospitality environment.
• Resolved customer concerns promptly while upholding professionalism and service quality.

Bachelor of Arts in Psychology – The Ohio State University