Lea Testa

Customer-focused administrative professional with more than 30 years of experience supporting patients, providers, customers, and teams in healthcare, office, and service environments. Skilled in scheduling, phone support, data entry, patient communication, conflict resolution, staff coordination, daily office operations, electronic medical records, provider portals, Microsoft Office, Teams, SharePoint, HIPAA compliance, referrals, medical records, and billing-related support.

Office Manager - Happy Healthy You Family Medicine

(2016-02)

Manage daily medical office operations, supporting providers, staff, patients, and vendors in a fast-paced healthcare environment.

• Serve as a liaison between patients, physicians, and staff to support communication, patient flow, and quality care.
• Answer phones, schedule appointments, document patient information, process records requests, and assist with referrals.
• Support billing-related tasks, coding familiarity, provider portals, Medicare/Medicaid processes, managed care plans, and HIPAA-compliant documentation.
• Coordinate staff schedules, office functions, onboarding paperwork, training support, benefits paperwork, and QuickBooks timekeeping.
• Communicate with IT, facilities, labs, hospitals, payers, customers, and vendors to resolve issues and keep operations running smoothly.
• Plan and coordinate health fair events, including logistics, communication, setup, and participant support.

Support Staff - Deluxe Italian Bakery

(2023-07)

Provide administrative and customer service support to the office manager in a busy customer-facing environment.

• Take product orders in person, by phone, and through email while maintaining accuracy and professionalism.
• Perform data entry, answer phones, transfer calls, respond to customer needs, and assist with problem solving.
• Support daily workflow by completing assigned office tasks, communicating clearly, and helping maintain positive customer experiences.

Office Coordinator - Lourdes Medical Associates - New Jersey

(2013 - 2016)

Provided front-office and administrative support, including phone coverage, scheduling, documentation, electronic record scanning, and reporting.

• Supported patient care coordination through referrals, patient and staff communication, and accurate records.
• Assisted with staff supervision, scheduling, office workflow, and communication between staff, physicians, patients, and leadership.
• Used electronic medical records and practice management systems while following HIPAA standards and office procedures.
• Attended monthly meetings and supported team communication, follow-up tasks, and process improvement needs.

Camden County College

Triton Regional High School (1994-06)