Leia Crawford

Driven Customer Service Professional with experience as a primary point of escalation for high-level client questions, needs, wants and complaints. Passionate about delivering superior interactions with customers by hearing issues, requirements, and requests to provide first-class customized solutions. Dedicated to identifying trends by analyzing customer records, purchases, inquiries, and complaints to develop rapid solutions.

Nursing Assistant at north memorial health – maple grove hospital (2025-11 – Present)

• Providing essential daily care, assisting with hygiene, grooming, dressing, and toileting to ensure patient comfort and dignity.
• Acting as the "eyes and ears" for nurses by immediately reporting changes in a patient's behavior, physical symptoms, or needs.
• Measuring and recording vital signs (blood pressure, temperature, pulse), monitoring food/liquid intake.
• Answering patient calls, communicating with family members, and providing social/emotional support.

customer Support Coordinator at Bumble and bumble/AVEDA (2018-05 – 2025-09)

Call center environment enhancing relationships external/internal providing high level support while working independently remotely.

• Processing stock returns and closures from beginning to end while working directly with salon and Regional Business Consultant to help make seamless.
• Working with salons and carriers to handle missing, lost or damaged products to help eliminate double ordering and replacement order created effectively.
• Process orders via phone or email into SAP using web browser Chrome and secure payments while being PCI compliant.
• Respond to all inquiries in the Customer Support email inbox and identify customers' issues or requests. Handling commitment, ownership, problem solving, and high-level expertise.
• Ability to manage high pressure situations, prioritize tasks, meet deadlines, and manage key accounts while understanding their needs.
• Collaborate with all 4 warehouses and transportation teams for transit times, out of stock, returns, expedites and stopping orders from shipping.

LEAD CUSTOMER RELATIONS COORDINATOR at AVEDA (2009-09 – 2018-05)

• Supervise 4 employees.
• Train new employees on policies, procedures, and systems.
• Manage 15 key accounts.
• Process and secure payments for up to 100 client orders per day.
• Productively support sales personnel with client management in relation to new products and financial affairs.

RETAIL SALES AUDITOR at AVEDA (2005-12 – 2009-05)

• Reconciled bank statements of over $1,000,000 monthly for 50 retail stores.
• Monitored daily operations and investigated deposit discrepancies.
• Audited all monetary transactions to confirm end of month totals.
• Direct communication with staff when issues arise.

LEAD GUEST RELATIONS COORDINATOR at AVEDA INSTITUTE MINNEAPOLIS (2003-11 – 2005-12)

• Process daily deposits up to $10,000 for salon and retail store
• Scheduled for approximately 50 appointments per day.
• Check upwards of 200 guests regularly and handle payment transactions.
• Daily coordination with salon staff to ensure client service fulfillment.
• Resolved challenges efficiently and effectively.

Nursing Assistant at Alliance Health Care (1993-12 – 1999-03)

Nursing Assistant at CHB Enterprises Inc (1992-03 – 1993-01)

Nursing Assistant at Trevilla Nursing of New Brighton (1989-09 – 1991-04)

Nursing Assistant at Lake Ridge Health Care (1988-06 – 1989-06)

DIRECTOR ASSISTANT - casual at dIGNITY mEMORIAL (2022-08 – Present)

• Assisting guests arriving at funerals by showing them where to park and leading them to the parlor or chapel area.
• Transporting the deceased to the funeral home.
• Driving the hearse to the gravesite, chapel, or parlor.
• Rearing the parlor or chapel by cleaning, setting up lights and chairs, and arranging flowers for viewings and services.
• Ensuring adherence to the funeral wishes of the bereaved family.

Server/Food Runner/Expo/BarBack – Casual at Bootleggers Saloon & Eatery (2024-11 – Present)

• Take food and drink orders, give great customer service, and restocking duties.

Greenhouse Planter – Seasonal at Plant Place (2023-03 – Present)

• Assist with potting new starter plants for the new season. My Zen!

Volunteer at Feed My Starving Children

• assembled bags of nutritional food for families in need.

Volunteer at Boys n Girls Golf Tournament (Present)

• volunteer yearly to raise money for kids to build great futures.

Volunteer at Aveda Congress

• actively assisted with all aspects of trade show merchandising including purchasing, sales, and packaging order for shipment.

Volunteer at Mississippi River Challenge

• guided participants to stop along route and provide food service.

Diploma – Roseville Area High School

Certificate in certified nursing assistant – northeast metro tech