Leland Wilson
Customer Service Representative
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About
Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette.
Customer
Service professional highly skilled in call center management training recruiting service solutions and innovative marketing concepts. Customer service manager with more than 15yrs of professional customer service and leadership experience. Call Center manger highly skilled in negotiating instructing and supervising call center representatives.
Experience
Customer Service Representative - Maximus Call Centre - Oklahoma City, OK
(2018-05)
- Handled incoming and outgoing calls for Medicaid and did data entry.
- Effectively Managed a High Volume Of Inbound And Outbound Customer Calls.
Customer service representative - Global retreat - Oklahoma City, OK
(2017-12 - 2018-04)
- Assisted customers with their time share properties.
- Upsold Time share properties to customers.
- Handled incoming and outgoing calls and did data entry.
- Set up appointments for customers.
Customer service / Technical Support - Sprint Corp - Oklahoma City, OK
(2017-08 - 2017-12)
- Responsible for customer care and technical support for wireless customers.
- Handled incoming and outgoing calls and did data entry.
- Present and selling Sprint products and services
Director of Maintenance - Quail Creek Nursing - Oklahoma City, OK
(2015-08 - 2017-01)
- Responsible for all maintenance activities for large corporate nursing home
Sales / Call Center Supervisor - GQ Marketing - Oklahoma City, OK
(2008-03 - 2015-07)
- Effectively Managed a High Volume Of Inbound And Outbound Customer Calls.
- Supervised and oversaw employees in customer service.
- Monitored and audited phone calls and trained all new employees.
- Duties included initiating cost-effected sales and marketing techniques to increase revenue
Sales / Call Center Manger - TCIM Services - Oklahoma City, OK
(1999-04 - 2008-03)
- Mastery of Customer Service Management Training Recruiting and Operations.
- Directed and planned sales calls, set goals for sales associates and formulated daily sales quota
- Responsible for selling computer software in an outbound call center.
Education
High School Diploma - Pc North High School
