Leyla Jacques

Goal-oriented and dependable administrative and support professional with 8+ years of experience across legal, administrative, customer service, and office operations. Experienced in patient coordination, insurance verification, electronic medical records, litigation support, e-filing, accounts payable, invoice processing, and confidential document management. Skilled at managing high-volume workloads, maintaining accurate records, processing time-sensitive documents, and supporting attorneys, paralegals, patients, clients, and office leadership.

Proficient in EPIC, Athena, eClinicalWorks, Xero, Microsoft Office, Google Workspace, and remote communication platforms.

File Clerk / Litigation Support - Walker, Revels, Greninger - Orlando, FL

(2026-11)

• Provided administrative and litigation support to attorneys and paralegals in a fast-paced legal environment.
• Organized, maintained, and retrieved physical and electronic case files and legal records.
• Assisted with the preparation, organization, and filing of legal documents and case materials.
• E-filed court documents, pleadings, notices, and other legal filings through electronic filing systems.
• Assisted with preparing and submitting notices and other documents according to case deadlines and filing requirements.
• Organized documents for attorney and paralegal review and ensured files were properly labeled and maintained.
• Assisted with tracking case documents, correspondence, and filing activity.
• Retrieved and organized documents needed for litigation, hearings, deadlines, and attorney requests.
• Performed scanning, copying, printing, indexing, and electronic document management.
• Maintained confidentiality of sensitive client, case, and legal information.
• Assisted attorneys and paralegals with general administrative tasks and time-sensitive document requests.

Receptionist / Accounts Payable Administrative Support - Walker, Revels, Greninger - Orlando, FL

• Served as the front-desk receptionist and first point of contact for clients, visitors, attorneys, and staff.
• Performed primarily accounts payable and administrative responsibilities supporting the firm's daily financial operations.
• Processed incoming invoices and uploaded invoices into internal systems for review and payment processing.
• Used Xero to assist with accounts payable, invoice management, and financial recordkeeping.
• Entered and maintained invoice information accurately in accounting and legal office systems.
• Reviewed invoices for completeness and routed documentation to the appropriate individuals for approval and processing.
• Maintained organized electronic and physical records of invoices and financial documents.
• Assisted with data entry, document management, scanning, filing, and other administrative office functions.
• Handled confidential financial and client information with discretion.
• Assisted with general reception responsibilities, including answering phones, greeting visitors, directing calls, and responding to administrative requests.
• Managed multiple priorities while maintaining accuracy and meeting time-sensitive processing requirements.

Receptionist & Guest Services Specialist - Holland & Knight LLP - Orlando, FL

(2022-11 - 2025-08)

• Served as a primary point of contact for clients, attorneys, staff, visitors, building management, and security personnel.
• Assisted the Office Manager with daily administrative responsibilities and special projects.
• Managed high-volume incoming calls, transferred calls, and accurately relayed messages to attorneys and staff.
• Assisted with planning and coordinating recruitment events, ensuring events were organized and executed efficiently.
• Developed and maintained professional relationships with domestic and international clients.
• Provided exceptional customer service while managing multiple administrative responsibilities in a fast-paced professional environment.
• Served as a point of contact for office security, building-related concerns, and administrative issues.
• Provided day-to-day supervision and support for a staff member with a disability.

Stock Manager - Ted Baker - Wrentham, MA

(2018-12 - 2022-10)

• Managed back-of-house storage operations and maintained accurate product organization and inventory.
• Coordinated product deliveries to retail locations throughout the region.
• Trained new employees and provided supervisory support when management was unavailable.
• Handled cash, safe inventory, and daily operational responsibilities.
• Reviewed sales and revenue reports to identify trends and support business forecasting.

Key Holder - Crocs - Wrentham, MA

(2016-07 - 2018-11)

• Supported the sales team in achieving customer service and sales objectives.
• Assisted customers with questions, product information, and problem resolution.
• Balanced registers and handled daily cash responsibilities accurately.
• Supported store operations and enforced company policies and procedures.
• Provided leadership and operational support to team members.

Key Holder - Stride Rite - Peabody, MA

(2015-07 - 2016-12)

• Supported the sales team in meeting customer service and sales objectives.
• Assisted customers with product questions, concerns, and problem resolution.
• Balanced registers and handled cash transactions accurately.
• Enforced company policies and supported daily store operations.
• Provided dependable customer service in a fast-paced retail environment.

Grace Christian University (2026-08)

Salem State University (2014-09 - 2017-06)

High School Diploma - Franklin High School (2010-09 - 2014-06)