Service & Engagement Lead at Target Corporation (2025-02 – Present)
- Directed daily front-end operations, aligning team efforts to uphold Target's guest experience standards and streamline service processes.
- Implemented guest feedback initiatives that amplified loyalty program participation and elevated satisfaction scores across key service touchpoints.
- Streamlined onboarding processes by introducing updated training modules, enabling faster ramp-up times and fostering consistency in delivering Target's signature guest engagement.
Sales Manager at Hilton Grand Vacations (2023-11 – 2025-02)
- Developed and implemented targeted sales strategies that increased vacation package sales by 20% within the first year.
- Spearheaded cross-departmental initiatives with marketing and operations teams to streamline lead generation efforts, driving heightened engagement and consistent pipeline growth for vacation package offerings.
- Formulated comprehensive forecasting models to accurately project sales trends and guide quota-setting, enabling leadership to implement well-informed resource allocation decisions for increased revenue generation.
Store Manager at Victoria's Secret (2019-02 – 2023-10)
- Monitored store operations to ensure compliance with safety regulations, company policies, and legal requirements.
- Addressed employee issues, performed corrective actions, and terminated employment when necessary.
- Directed merchandising initiatives by reorganizing floor sets and product displays, driving sales growth and enhancing overall customer experience.
Client Engagement Manager at Victoria's Secret (2018-03 – 2019-02)
- Maintained financial and administrative controls, accurately tracking funds and keeping records current.
- Provided coaching and feedback to staff on an ongoing basis in order to improve job performance, reducing the locations turnover rate by 16%.
- Fostered strong client relationships by consistently engaging with key accounts, addressing concerns, and implementing solutions that enhanced overall satisfaction and retention
Sales Associate at PetSmart (2011-08 – 2018-02)
- Enhanced customer relations, maintained brand loyalty, and regained lost revenue opportunities through proficiently managing escalated issues.
- Devised and executed team-building exercises to enhance employee performance and job satisfaction.
- Collaborated with cross-functional teams to identify and implement improvements in employee turnover and job satisfaction metrics.
