Lori Turek

Dynamic Client Engagement Manager with 15 years of experience in enhancing guest experiences and streamlining operational processes. Implemented guest feedback initiatives that increased loyalty program participation and improved satisfaction scores through strategic service touchpoints. Seeking to leverage interpersonal communication and relationship-building skills to drive customer-centric success in a leadership role.

Service & Engagement Lead at Target Corporation (2025-02 – Present)

• Directed daily front-end operations, aligning team efforts to uphold Target's guest experience standards and streamline service processes.
• Implemented guest feedback initiatives that amplified loyalty program participation and elevated satisfaction scores across key service touchpoints.
• Streamlined onboarding processes by introducing updated training modules, enabling faster ramp-up times and fostering consistency in delivering Target's signature guest engagement.

Sales Manager at Hilton Grand Vacations (2023-11 – 2025-02)

• Developed and implemented targeted sales strategies that increased vacation package sales by 20% within the first year.
• Spearheaded cross-departmental initiatives with marketing and operations teams to streamline lead generation efforts, driving heightened engagement and consistent pipeline growth for vacation package offerings.
• Formulated comprehensive forecasting models to accurately project sales trends and guide quota-setting, enabling leadership to implement well-informed resource allocation decisions for increased revenue generation.

Store Manager at Victoria's Secret (2019-02 – 2023-10)

• Monitored store operations to ensure compliance with safety regulations, company policies, and legal requirements.
• Addressed employee issues, performed corrective actions, and terminated employment when necessary.
• Directed merchandising initiatives by reorganizing floor sets and product displays, driving sales growth and enhancing overall customer experience.

Client Engagement Manager at Victoria's Secret (2018-03 – 2019-02)

• Maintained financial and administrative controls, accurately tracking funds and keeping records current.
• Provided coaching and feedback to staff on an ongoing basis in order to improve job performance, reducing the locations turnover rate by 16%.
• Fostered strong client relationships by consistently engaging with key accounts, addressing concerns, and implementing solutions that enhanced overall satisfaction and retention

Sales Associate at PetSmart (2011-08 – 2018-02)

• Enhanced customer relations, maintained brand loyalty, and regained lost revenue opportunities through proficiently managing escalated issues.
• Devised and executed team-building exercises to enhance employee performance and job satisfaction.
• Collaborated with cross-functional teams to identify and implement improvements in employee turnover and job satisfaction metrics.

Bachelor's Degree in Communications – Purdue University (2028)

Associate's Degree in Psychology – Broward College (2014)