Elnora White

Operations-focused healthcare professional with 23 years of experience spanning clinical care, administrative leadership, and practice operations. Strong background in workflow coordination, team support, patient flow, staff supervision, and performance improvement in fast-paced healthcare environments. Known for clear communication, problem solving, and delivering consistent results while supporting both team and patient experience.

Associate Practice Manager - Oak Street Health - Atlanta, GA

(2021-12)

• Support daily center operations, patient flow, and front-office coordination to maintain efficient clinic performance
• Help oversee workflows, scheduling accuracy, and staffing coverage for a team of up to 25 employees
• Monitor operational and quality metrics, contributing to results that exceed quarterly and annual goals
• Support onboarding, training, and performance coaching to strengthen team consistency and service delivery
• Address patient and operational escalations while maintaining service recovery and daily operational follow-through

Back Office Coordinator - Laureate Medical Group - Atlanta, Georgia

(2018-02 - 2021-12)

• Oversee and manage clinical flow, the interaction of all clinical staff, and all daily clinics.
• Assign daily work assignments for the clinical staff.
• Assist in the development and implementation of new policies and procedures.
• Maintain inventory and order supplies as needed for the clinic.
• Act as a resource to the Interdisciplinary Team regarding complex clinical issues.
• Assist in the development, planning, and implementation of team functions as necessary.
• Coordinate daily operations with contracted pharmacies affiliated with the company.

Back Office Coordinator - Piedmont Georgia Lung - Atlanta, GA

(2014-05 - 2017-12)

• Supervised up to 12 staff members daily.
• Assigned daily work assignments for back office staff.
• Followed office workflow procedures to ensure maximum efficiency.
• Maintained files and records with effective filing systems.
• Monitored office supplies, inventory, and placed orders.

Registered Medical Assistant & Billing Coordinator (PRN) - Atlanta Medical Center Primary Care - Forest Park, GA

(2013-08 - 2014-05)

• Planned and supervised billing and collection operations.
• Coordinated with other departments to ensure the accuracy of billing information.
• Corresponded with clients, answered questions, and resolved issues.
• Followed up on outstanding payments and prepared/mailed out invoices.
• Maintained and updated patient records and managed client accounts.
• Reconciled account discrepancies.
• Checked patients in and out for their visits.
• Interviewed patients and family members for admission criteria to medical facilities.
• Collected, retrieved, and stored patient data.
• Performed echocardiograms.

Patient Coordinator - Breast Care Specialists - Atlanta, GA

(2010-01 - 2013-05)

• Assisted physicians with interoffice procedures and filling of patient prescriptions as prescribed.
• Mailed invoices to clients, maintained/updated client accounts, and recorded payments.
• Informed clients of outstanding balances.
• Communicated pending admissions to appropriate medical facilities and/or admission staff.
• Developed and maintained positive relationships with referral sources.
• Participated in staff meetings, department meetings, and community and educational

Bachelor of Science - Healthcare Administration - University of Phoenix (2011-03)

Diploma - Medical Assistant - Georgia Medical Institute (2007-07 - 2008-06)