Lucy Callaghan

Instructional Systems Designer with experience developing and delivering enterprise training programs in federal and compliance-driven environments. Skilled in translating complex technical concepts into clear, engaging learning experiences through eLearning development, technical training, and stakeholder collaboration. Experienced in cybersecurity awareness and role-based training aligned to federal standards, with a track record of leading cross-functional initiatives and guiding training teams.

Known for translating complex policy into user-focused learning solutions that drive measurable outcomes. Relevant experience (past) includes supporting nonprofit and mission-driven organizations, including get-out-the-vote and organizing work with AFSCME, and volunteering during Virginia District 1 campaigns, as well as experience as a statistical assistant for a regional office of the World Health Organization

Cyber Trainer Lead - Leidos Inc.

(2014-10 - 2025-03)

Coordinated a 5-person training team supporting cybersecurity training programs across the DHS enterprise.

• Developed role-based training aligned to the NIST NICE framework and federal requirements.
• Conducted training needs analysis (TNA) to identify and track gaps and streamline course delivery.
• Collaborated with SMEs to validate and update cybersecurity awareness training (CSAT).
• Translated complex policy into clear, user-focused training materials.

Learning & Development Consultant (Corporate) - Leidos Inc.

(2014-10 - 2025-03)

• Redesigned enterprise cloud upskilling pathways and supporting web resources for AWS, Google Cloud, and Azure training programs, collaborating with cloud-certified employees and stakeholders to identify learning needs, select technical courses, and create structured role-based learning pathways.
• Facilitated stakeholder roundtables to support evolving organizational priorities.
• Compiled multi-year Solutions Architect conference content into a structured, searchable repository, improving knowledge reuse.

Technical Trainer / Senior Instructional Systems Designer (FAA Contract) - Leidos Inc.

(2014-10 - 2025-03)

• Coordinated the design and development of enterprise web-based and instructor-led training using ADDIE, delivering SCORM-compliant and Section 508–conformant solutions.
• Handled 2–3 concurrent eLearning projects, delivering ahead of schedule and earning customer recognition and spot awards.
• As a Scrum team member, SDLC traceability documentation and video user guides in an Agile environment supporting FAA Insurance eAIM system releases.
• Conducted training needs assessments, gap analyses, and national surveys to improve enterprise training and onboarding.
• Built interactive eLearning using Articulate Storyline 360, Adobe Captivate, and Lectora, and led UAT and LMS quality testing in FAA eLMS.
• Delivered training for FAA Real Estate Contracting Officers, translating complex policies and processes into clear, user-focused learning.

Training Specialist IV / Instructional Systems Designer - SAIC Inc.

(2013-10 - 2014-10)

Led instructional design for a financial regulatory certification program for Examiners.

• Developed a career-ladder certification curriculum based on the OHR Blueprint, integrating 200+ COTS courses, OJT checklists, and competency-based rating scales; delivered via SharePoint and LMS for enterprise access.
• Conducted needs assessments and program reviews to align content with learning best practices and regulatory requirements.

Master of Arts (M.A.) - Educational Technology Leadership - The George Washington University

Bachelor of Science (B.S.) - Sociology - Fordham University