Luis Alejandro Munoz

Dedicated clerical support associate with strong expertise in document management and client communication. Skilled in streamlining operations and enhancing customer service. coordinating communications and maintaining filing systems. Committed to accuracy and efficiency in all administrative tasks.

Clerical Support /Leasing Assistant - I-TECH (ASSIGNED TO JACKSONVILLE HOUSING AUTHORITY) - JACKSONVILLE, FL

(2026-01)

• Managed end-to-end leasing operations, conducting property tours, background checks, application processing, and lease preparation in compliance with regulations.
• Coordinated tenant relations and maintenance requests, handling inquiries regarding unit availability, pricing, and service updates.
• Executed marketing and administrative tasks, including creating promotional materials for vacant units and managing accurate data entry in property management software.
• Maintained office efficiency by organizing filing systems for tenant records, managing supply inventory, and collaborating on team projects.

Front Desk Associate - AMERICAN CARE MEDICAL CENTER - JACKSONVILLE, FL

(2024-01 - 2025-12)

• Answering phone calls and emails from patients.
• Directly interacting with insurance companies concerning insurance coverage and billing
• Using a computer, medical office software, and other technology to keep information organized and up-to-date. such as (Availity ,Outlook, Microsoft Excel).
• Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriate.
• Data Entry
• Maintaining records: Keeping updated records and files.

Front Desk receptionist - THE RITZ CALTON - TRUKEE, CA

(2023-02 - 2023-11)

• Schedule and confirm reservation.
• Responds to guest inquiries and requests in a timely, friendly, and efficient manner.
• Answered inbound calls, chats, and emails.
• Helps fellow team members and other departments. wherever necessary to maintain positive working relationships.

SECONDARY SCHOOL - Colegio Fundacion Colombia (2016-01 - 2021-12)

IT SUPPORT - FLORIDA STATE COLLEGE (2026-01)