M S

Results-driven operations leader with 8 years of experience directing large teams, managing multi-million dollar budgets, and building high-performance cultures through structured training and data-driven coaching. Proven track record of developing vendor partnerships, negotiating service agreements, and managing contractor relationships to reduce costs and improve operational efficiency.

Willing to relocate: Anywhere

Property Manager at Iron door management (2023-05 – 2026-06)

• Designed and implemented SOPs and training programs to standardize operations and elevate team performance; leveraged KPI tracking and targeted coaching to drive measurable results across all levels.
• Served as the primary escalation point for complex customer issues, applying strong communication and problem-solving skills to maintain satisfaction and protect business relationships.
• Directed marketing initiatives, managed annual budgets, oversaw vendor contracts, and delivered monthly financial reporting to support strategic decision-making.
• Led cross-functional on-site teams, conducted performance evaluations, and maintained organizational compliance to drive accountability and a high-performance culture.

Director at LINDSEY MANAGEMENT COMPANY (2017-02 – 2023-03)

• Directed operations across a 3-property, 1,000-unit portfolio managing cross-functional teams of 20 employees, driving consistent performance outcomes.
• Sustained sub-2% vacancy and delinquency rates through proactive marketing strategies and disciplined operational management.
• Oversaw vendor relationships, client accounts, and capital improvement projects to maintain asset quality and control costs.
• Consistently recognized for outstanding performance, earning multiple company-wide awards including Rising Star, Company First, Executive Suits, and a 2x recipient of the President's Award.

Manager, Trainer at Teletech (2015-05 – 2017-03)

• Facilitated training/coaching sessions and managed schedule adherence to reduce attrition
• Monitored performance metrics and analyzed call quality data for continuous improvement

Vice President of Education at Toastmasters International (2014-06 – 2015-05)

• Recruited/mentored new members and designed customized training seminars
• Coordinated educational programs and successfully chartered new clubs

Licensed Agent, Subject Matter Expert at Covenant Medical (2013-02 – 2015-05)

• Launched business initiatives, secured partnerships, and provided healthcare reform consultation
• Conducted insurance analyses while maintaining strict HIPAA compliance

Bachelor's degree in Sociology – AMERICAN PUBLIC UNIVERSITY

Associate's degree in Business

Upper secondary education

Associate's degree