Mackenzie Reveles
IT support and operations professional
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About
IT support and operations professional with a strong foundation in technical troubleshooting, systems administration support, facilities operations, and customer service. Experienced in hybrid technical environments supporting end users, maintaining Windows-based systems, resolving hardware/software issues, and documenting technical workflows. Additional background in custodial supervision, logistics-based independent work, and customer-facing service roles provides a well-rounded operational skill set with strong adaptability across technical and non-technical environments.
Currently completing a Bachelor of Science in Computer Science with hands-on experience in IT support, browser-based development tools, and systems-oriented problem solving.
Experience
IT Support Assistant - Premier Technology Consultants - Naperville, IL (Hybrid)
(2023-01)
- Provide first-level IT support for hardware, software, and network-related issues
- Troubleshoot Windows-based systems, peripherals, and connectivity issues
- Support remote desktop access and user account troubleshooting
- Assist with software installation, deployment, and configuration tasks
- Document technical issues, recurring problems, and resolution steps
- Support hybrid users in both remote and on-site environments
- Follow structured escalation and support procedures
Custodian - Oswego Community Unit School District 308
(2023 - 2024)
- Maintained cleanliness, safety, and operational readiness of school facilities
- Performed routine inspections and responded to facility issues
- Supported event preparation and building logistics
- Followed safety protocols and structured maintenance procedures
- Worked independently while maintaining consistent facility standards
Custodial Supervisor - Lewis-Palmer High School — Lewis-Palmer School District 38
(2018 - 2020)
- Supervised custodial staff and coordinated daily operational workflows
- Managed task delegation, scheduling, and facility coverage
- Responded to urgent facility and maintenance issues
- Maintained operational standards and supply coordination
- Ensured compliance with cleaning and safety procedures
Custodian - Plainfield Community Consolidated School District 202
(2017 - 2018)
- Performed routine cleaning and maintenance of school facilities
- Assisted with setup and breakdown of events and activities
- Followed structured procedures to maintain safe environments
Pharmacy Associate - CVS Pharmacy - Iowa City, IA / Bolingbrook, IL
(2015 - 2017)
- Assisted customers in a fast-paced retail pharmacy environment
- Managed register transactions and front-end operations
- Supported inventory organization and stock management
- Maintained professional customer interactions across multiple locations
- Collaborated with store staff to ensure efficient operations
Sales Associate - FYE
(2012 - 2015)
- Assisted customers with product selection and recommendations
- Supported merchandising, stocking, and store presentation
- Contributed to sales floor operations and promotional activities
- Maintained product knowledge across entertainment categories
Education
Bachelor of Science - Computer Science - University of the People (2026-06)
Associate of Science - Computer Science - University of the People (2025-01)
