Madison Neely

Results-driven restaurant leader with progressive experience in high-volume operations, team development, financial performance, and guest experience. Experienced in leading front- and back-of-house teams, managing labor and inventory, supporting P&L performance, and maintaining operational standards across multiple workgroups. Passionate about developing employees through coaching, training, and accountability while identifying opportunities to improve efficiency, profitability, and service.

Proven ability to lead under pressure, solve operational challenges, and build high-performing teams.

Restaurant Manager at The Cheesecake Factory (2025-05 – Present)

• Manage bar inventory, ordering, receiving, and cost controls while identifying opportunities to reduce waste and improve profitability.
• Possess comprehensive knowledge of 250+ menu items, including ingredients, preparation methods, allergens, and food/beverage pairings
• Oversee high-volume daily operations across Bar, Bakery, Host Stand, and Back of House, maintaining operational standards, service efficiency, and team performance.
• Manage labor by adjusting staffing levels based on volume and business needs
• Monitor P&L performance through sales analysis, labor management, and food and beverage cost controls to support financial targets.
• Lead front and back of house teams to maintain efficiency, quality, and exceptional guest experiences while resolving escalated concerns professionally.
• Train, coach, and mentor team members on procedures, service standards, product knowledge, and performance expectations.

Server / Star Bartender / Shift Lead / Classroom Facilitator at The Cheesecake Factory (2022-06 – 2025-05)

• Delivered exceptional guest service in a high-volume environment while maintaining accuracy, efficiency, and strong communication.
• Selected as a Star Bartender, holding the bar team accountable for daily tasks, service standards, and operational expectations.
• Served as Classroom Facilitator, leading weekly training sessions focused on 250+ menu items, beverage education, ingredients, and steps of service.
• Trained and supported team members in product knowledge, service standards, and restaurant procedures to promote consistency and performance.
• Supported bar operations through ordering, receiving, inventory management, and maintaining appropriate stock levels.
• Utilized strong menu and beverage knowledge to enhance guest experiences and identify opportunities to increase sales through suggestive selling and upselling.

Barista at Starbucks (2021-04 – 2022-03)

• Prepared high-quality beverages while maintaining speed and accuracy during peak hours
• Provided friendly, personalized customer service to create a welcoming environment
• Operated POS system and handled cash transactions responsibly
• Maintained cleanliness and organization of workstations and café area
• Worked as part of a team to ensure efficient service and positive guest experiences

Host / Carry Out / Server at Bob Evans (2018-10 – 2019-11)

• Greeted and seated guests in a friendly and professional manner
• Managed takeout and carry-out orders, ensuring accuracy and timely service
• Provided attentive table service, taking orders and delivering food and beverages
• Maintained a clean, organized, and welcoming dining environment
• Assisted team members with side work and daily restaurant operations
• Operated POS system and handled customer transactions accurately
• Communicated effectively with kitchen and front-of-house team members to ensure efficient service

High School Diploma – Riverside High School