Mahmoud Taleb

Operations-focused hospitality professional with experience supporting front office leadership, overnight hotel operations, and financial controls. Demonstrated ability to oversee workflows, enforce SOPs, analyze daily reports, and resolve escalations while maintaining service quality and brand standards. Trusted for sound judgment, accountability, and a leadership mindset that contributes to team effectiveness, operational consistency, and guest satisfactions.

Night Auditor - Columbia Sussex - United States

• Manage overnight operations for two hotels across four buildings with 350+ rooms, acting as Manager on Duty during overnight hours.
• Utilize Opera and QNQ PMS systems to complete nightly operational, reservation, and financial tasks.
• Handle guests complain, concern, and service recovery situation, taking appropriate action to achieve effective resolutions.
• Prepare revenue and operational reports, ensuring all figures are accurate and aligned with Excel files.
• Perform daily reconciliation of financial data, maintaining current and balanced records.
• Organize, sort and maintain receipts to ensure audit readiness.
• Analyze reports and use the information to complete nightly tasks.
• Communicate cross-functionally with internal departments regarding financial, operational, and guest reservation updates.
• Train and support new employees within the department on systems and procedures.

Account Manager - Loacker - Beirut, Lebanon

(2018-10 - 2022-08)

• Managed a portfolio of assigned retail accounts, serving as primary point of contact.
• Negotiated shelf space, product placement, and promotional execution.
• Monitored account performance, resolve issues and strengthened account retention.
• Drove account growth through regular sales visits, relationship building, and execution of trade promotions.
• Ensured pricing accuracy, planogram compliance, and in-store merchandising standards across assigned accounts.

Territory Manager - Loacker - Beirut, Lebanon

(2018-10 - 2022-08)

• Owned a defined sales territory with multiple active retail accounts, responsible for revenue performance and growth.
• Planned and executed territory strategies, including route optimization and account prioritization.
• Analyzed sales trends, competitor activity, and market conditions to adjust sales strategy.
• Coordinated with the internal teams to ensure product availability and execution standards.
• Forecasted territory performance and tracked KPIs to support data-driven decision making.
• Identified new business opportunities within the territory to expand distribution and market presence.

BS - Business with emphasis in Accounting - Lebanese American University (2018-05)