Malika Bedi

Dynamic administrative professional with 11+ years of combined operations and office management experience. Demonstrated expertise in scheduling, accounting, inventory management, and financial reconciliation within senior living and manufacturing sectors. Proficient in MS Office with certifications in Sage 50, QuickBooks, and Accounting and Bookkeeping, ensuring efficient administrative processes and meticulous record-keeping.

Office Administrative Assistant - Sienna Senior Living - Surrey, BC

• Scheduled appointments, managed calendars, and maintained accurate records for residents and staff in a long-term care environment.
• Answered and directed phone calls, managed emails, and provided timely responses to resident and family inquiries.
• Prepared and maintained both physical and electronic filing systems, ensuring compliance with organizational standards.
• Demonstrated proficiency in Microsoft Office and office equipment to support daily administrative operations.
• Greeted visitors, delivering a positive first impression and supporting a welcoming community atmosphere.
• Collaborated with kitchen staff to coordinate meal schedules, supporting resident well-being and dietary services.
• Supported payroll submissions and assisted with documentation for resident accounts and administrative processes.
• Maintained attention to detail in all administrative tasks, contributing to efficient office operations and compliance.

Operations Manager - Madan Hosiery Mills - India

(2011-07 - 2022-06)

• Implemented and streamlined inventory management practices through detailed inventory reports and process improvements.
• Played a key role in financial oversight by reconciling bank statements and supporting the preparation of month-end financial reports.
• Acted as a primary point of contact for customer account inquiries and work-related calls, ensuring prompt resolution.
• Facilitated onboarding and training of new hires, supporting team development and operational consistency.
• Collaborated with cross-functional teams to optimize operational processes and enhance overall efficiency.
• Assisted with payroll and accounting processes, contributing to accurate record-keeping and compliance.

Sales/Marketing Manager - Carphonewarehouse - London

(2007-01 - 2010-01)

• Exceeded targets and met Key Performance Indicators (KPIs) in both volume and quality performance measures.
• Collaborated with solution teams and key customers to identify and fulfill account requirements in sales and insurance.
• Conducted missing stock counts and managed consignment lists, ensuring accurate billing and account reconciliation.
• Implemented strategies to enhance customer loyalty and satisfaction, supporting retention and positive account management.
• Managed relationships with product companies, demonstrating strong communication and organizational skills.

Masters - Financial Management - University of East London (2007-01 - 2010-01)

Bachelors - Commerce - Khalsa College of Women (2003-06 - 2006-06)