Malique Payne

Accomplished Facilities and Workplace Management professional with substantial experience in office operations, project management, and tier 2 IT support. Committed to optimizing workplace efficiency, implementing cost-effective solutions, and fostering positive employee and client experiences. Proficient in leading cross-functional teams, nurturing vendor relationships, and leveraging technology to promote operational excellence.

Facilities Manager at PricewaterhouseCoopers - Jones Lang Lasalle (JLL) - New York, NY

(2025-05)

• Overseeing multiple sites within the portfolio through routinely inspecting buildings to ensure services meet the highest quality standards, while monitoring and reviewing preventive maintenance programs.
• Primary interfacing with client representatives, collaborating to determine client expectations, ensuring delivery of committed services, and overall satisfaction with JLL performance.
• Working with the regional team to provide the strategy, vision, and continuous improvement to drive facility personnel to advance quality of service delivery and further the client partnership.
• Recommending capital improvements and preparing operating budget reports, monthly forecasts, and variance reports.

Facilities Manager - NBCUniversal - New York, NY

(2023-08 - 2025-05)

• Ensured 100% uptime of critical site systems, including Power/UPS, HVAC, security, and office infrastructure.
• Spearheaded office buildouts, relocations, and consolidations, optimizing workspace efficiency.
• Daily oversight of skilled trades, including carpentry, electrical services, plumbing, and maintenance activities.

Facilities Manager - Afiniti - New York, NY & Hamilton, Bermuda

(2022-07 - 2023-08)

• Administered workspace technology systems, optimizing office functionality and space planning.
• Ensured OSHA, EPA, and emergency preparedness compliance, enhancing workplace safety.
• Led office build-outs, remodels, and large-scale facilities projects, ensuring compliance with safety regulations.

Workplace Experience Manager - AdaCore - New York, NY

(2021-02 - 2022-07)

• Increased employee engagement by 25% through structured event planning and cultural initiatives.
• Led executive support operations, including high-level scheduling, travel management, and special projects.
• Organized company-wide social events, fostering team collaboration and inclusion.

Senior Office Administrator - Carve Systems - New York, NY

(2019-09 - 2021-02)

• Managed high-level administrative functions, ensuring seamless executive operations.
• Provided IT support for remote employees, ensuring business continuity during COVID-19.
• Led corporate finance coordination, ensuring timely invoice processing and budget management.

Weekend Real Estate Administrative Assistant - Compass - New York, NY

(2019-09 - 2020-04)

• Provided administrative support for on-site leasing and brokerage teams.
• Managed property listings, client databases, and real estate scheduling systems.
• Coordinated marketing materials, open houses, and client communications.

Operations Associate & IT Help Desk Analyst - OVID Therapeutics - New York, NY & Cambridge, MA

(2017-12 - 2019-08)

• Managed office operations for 100+ employees across multiple locations.
• Led IT troubleshooting efforts, reducing ticket resolution time by 40%.
• Maintained office security, emergency preparedness, and ergonomic workplace standards.

Weekend Front Desk Associate & Marketing Assistant - Douglas Elliman - New York, NY

(2017-11 - 2019-01)

• Managed internal calendars, scheduled property showings, and coordinated client appointments.
• Created and maintained property listings in Yardi Systems, ensuring accuracy and compliance.
• Designed and distributed marketing materials, coordinating promotional activities.

Office Services Manager - CAST Software - New York, NY

(2015-08 - 2017-11)

• Led office operations for U.S. and France teams, improving efficiency and organization.
• Managed IT support services, troubleshooting hardware/software issues for employees.
• Oversaw expense reporting, budget allocation, and vendor relations.

B.P.S. - Business Management, Economics - Cazenovia College (2013-05)