Mariah Almendarez

Dedicated and customer-focused professional with 5 years of experience in high-volume client communications and operational support. Proven ability to manage inquiries, implement efficient ticketing systems, and drive client retention, achieving a 98% on-time delivery rate in previous roles. Eager to leverage strong communication, organizational, and sales skills to guide families through the enrollment process and contribute to Insight Global's conversion goals.

Delivery Driver - DoorDash/GrubHub/Uber Eats - Bay area and surrounding area, United States

(2024-01 - 2026-06)

• Garnered a 98% on-time delivery rate across more than 12,000 orders, showcasing exceptional time management and dependability
• Addressed customer and restaurant order issues with prompt resolution, ensuring high satisfaction and minimizing operational disruptions
• Maintained clear and consistent communication with clients to provide accurate delivery updates and effectively address concerns

Phone Operator - Kaiser Permanente - San jose, United States

(2018-08 - 2024-06)

• Managed high-volume client communications via phone and email, ensuring prompt and accurate responses to inquiries
• Instituted a ticketing system that streamlined issue resolution and follow-up processes, thereby enhancing client retention and operational efficiency
• Facilitated the training and onboarding of new team members on communication protocols and operational procedures, improving overall team performance and service consistency

Crew member - Pizza my heart - San jose, United States

(2015-01 - 2018-08)

Certificate - Business office administration - Uei (2019-04 - 2019-10)