Mark Misercola

I help organizations navigate complex transformation through executive and internal communications that drive employee understanding, adoption, and engagement across large-scale organizational, regulatory, and technology change initiatives. Trusted advisor to senior leaders translating enterprise strategy—including ERP implementations, cloud migrations, and operating model transformations—into clear, actionable messaging that strengthens alignment and decision-making. Extensive experience supporting Fortune 500 companies and federal agencies including BlackRock, Raytheon, Humana, CMS, VA, and the U.S.

House of Representatives, with prior senior communications roles at Nuveen, Credit Suisse, and Pfizer.

Organizational Communications Consultant at Independent (2019-01 – Present)

Provide strategic communications consulting to Fortune 500 companies and government agencies navigating organizational, operational, and technology transformation. Develop internal communications strategies that simplify complex initiatives, drive employee engagement, and support large-scale change. Clients include BlackRock, Bank of America, Humana, Raytheon, Mayo Clinic, CMS, VA, and the U.S.

House of Representatives, with additional work for Deloitte, ISG, Oracle, Prudential, Aetna, and Chicago Public Schools.

• Supported internal, change, and training communications for major IT organizational transformations at Chicago Public Schools, CMS, the Department of Veterans Affairs, and Mayo Clinic.
• Developed communications strategies for enterprise transformation initiatives within BlackRock's Alternatives Division and Bank of America's IT organization.
• Designed integrated change communications strategy supporting Humana's transition from project-based IT delivery to product-based organizational model.
• Worked with Deloitte financial services clients to design HR, IT, training, and enterprise transformation communications campaigns.
• Developed communications campaign supporting integration of Raytheon and United Technologies IT organizations.

Vice President, Internal Communications at Standard Industries (2018-01 – 2019-12)

• Developed leadership messaging and presentations for global co-CEOs.
• Led communications for major organizational initiatives including launch of Workday HR.
• Redesigned and launched corporate website to strengthen external brand presence.

Head of Executive Communications at Nuveen (2016-01 – 2018-12)

• Provided executive communications strategy and speechwriting support for CEO and senior leadership of TIAA's asset management division.
• Developed thought leadership, presentations, and video messaging to support business strategy and growth objectives.

Head of Internal Communications, Investment Banking at Credit Suisse (2012-01 – 2016-12)

• Led internal communications for global Investment Banking and Americas Shared Services workforce.
• Managed internal news operations and editorial staff producing daily employee communications and weekly video newscast.

Director, Global News & Information at Pfizer (2009-01 – 2012-12)

• Managed global editorial operations for PfizerWorld, the company's employee news intranet reaching more than 100,000 employees.
• Developed communications strategies supporting ERP implementation and major enterprise initiatives.
• Helped launch internal social media platform and expanded engagement by more than 36%.

Consultant, IT Communications at KPMG (2008-01 – 2009-12)

• Designed communications campaign supporting SAP implementation and organizational transformation within KPMG's global IT organization.
• Developed messaging targeting both IT employees and broader workforce to explain operational impacts of the new system.

Director, Global IT Communications at Lehman Brothers (2007-01 – 2008-12)

• Established global IT communications function to articulate technology transformation strategy and elevate the profile of the CIO.
• Implemented internal communications campaign explaining major IT organizational transformation.

Senior Communications Roles at Multiple Organizations

Earlier career includes senior communications roles across financial services, consulting, and Fortune 500 organizations including Deutsche Bank, Deloitte, PwC, IBM, PepsiCo, Avon Products, and Rich Products Corporation, focused on executive, internal, and transformation communications. Began career as a business journalist covering corporate and economic issues.

MA in Humanities (Communications/English) – State University of New York at Buffalo

BA in Journalism – State University of New York College at Buffalo