Martin Aba

International customer success, commercial and strategic account professional with 15+ years of experience managing client relationships, presenting technology solutions, training users and coordinating complex stakeholder needs across Europe, Africa and the Middle East. Fluent in French and English, with SaaS experience at Impero Solutions, where responsibilities included product demonstrations, client training, onboarding support and ongoing relationship management. Brings a commercial mindset, strong communication skills and multinational experience with Caterpillar and Sandvik Mining.

Experienced at translating complex products and business requirements into clear, practical value for clients.

Director, Commercial Operations & Strategic Partnerships at Securys Group (2018-01 – 2026-12)

• Managed strategic relationships with institutional clients, partners and public-sector stakeholders, serving as a senior point of contact across commercial and operational activities.
• Coordinated internal teams and external stakeholders to ensure client requirements, deliverables and commitments were followed through effectively.
• Presented solutions and supported relationship development with senior decision-makers.
• Identified and helped resolve issues affecting service delivery while managing multiple concurrent priorities.

Commercial Director at Impero Solutions Ltd (2013-01 – 2018-12)

SaaS Solutions & Client Success

• Led commercial activities for SaaS solutions and managed relationships with prospective and existing clients across international markets.
• Delivered product presentations and live software demonstrations, translating product capabilities into clear business value.
• Provided client onboarding support, product training and ongoing user guidance to encourage adoption and effective use of software solutions.
• Worked directly with customers to understand business requirements, identify needs and recommend appropriate solutions.
• Managed the client journey from initial engagement through presentation, training, adoption and ongoing relationship support.
• Collaborated with internal teams to address customer issues, coordinate follow-up and improve the overall client experience.
• Led multicultural teams across the United Kingdom and France and communicated with stakeholders in English and French.

Global Parts Account Manager at Sandvik Mining (2012-01 – 2013-12)

• Managed international customer accounts and nurtured relationships across global markets.
• Acted as a central point of contact between customers, internal teams and external stakeholders.
• Coordinated competing requirements, maintained follow-up and worked collaboratively to resolve client issues.

EAME Account Coordinator at Caterpillar Inc. (2010-01 – 2012-12)

• Managed relationships with six dealer accounts representing more than $100 million in aggregate revenue across Europe, Africa and the Middle East.
• Coordinated communication and commercial requirements between dealer accounts and internal teams.
• Prepared reports, monitored account information and supported performance tracking.
• Managed multiple stakeholder requests and priorities within a large multinational organization.

MSc in International Business & Finance – De Montfort University

BSc in Political Science – University of Buea