Marvine Aluko

Strategic and detail-oriented professional with 6+ years' experience in customer experience, operations, and executive-level support. Skilled at managing complex calendars, coordinating projects, handling confidential communication, and enabling leaders to focus on scaling their businesses. Adept at thriving in fast-paced environments, building strong relationships, and implementing systems that improve efficiency and productivity.

Peer Support Moderator - Supportiv - Remote

(2025-10 - 2026-07)

• Provide both administrative and emotional support to clients by managing communications, scheduling appointments, and maintaining documentation.
• Coordinate group sessions, discussions, and follow-up activities to ensure smooth operations and client engagement.
• Handle highly confidential client information with discretion, supporting trust and professional standards.
• Tools used: Google Workspace, Zoom, Slack, Trello.
• Successfully organized and documented peer support sessions, streamlining follow-up actions and reducing missed appointments by ensuring clear communication.

Customer Experience & Operations Lead - Premier Credit Limited

(2018-08 - 2024-03)

• Oversaw daily customer experience operations, ensuring efficient service delivery and high client satisfaction across multiple accounts.
• Supported executives with administrative tasks, including- reporting, scheduling, and confidential correspondence.
• Supervised and coached a team, managing workflows, delegating tasks, and improving team communication.
• Introduced and trained the team on Asana for task tracking, which improved visibility, accountability, and on-time project delivery.
• Prepared detailed reports and performance dashboards to support executive decision-making.
• Tools used: Asana, Google Workspace, Slack, Calendly.
• Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
• Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
• Increased team productivity and reduced turnaround time for client requests by introducing project tracking systems.
• Improved executive efficiency by streamlining communication, reducing email clutter, and centralizing updates.

Voice-Over Artist & Podcaster - Ramogi TV & Radio / Freelance Media

(2017-01 - 2017-05)

• Delivered clear, professional communication across broadcasts, podcasts, and interviews, adapting content for diverse audiences.
• Managed scheduling, guest coordination, and content delivery for media projects.
• Coordinated with production teams to meet strict deadlines and broadcast requirements.
• Tools used: Google Workspace, Zoom, Adobe Premiere Pro, Adobe Audition.
• Contributed to over 100+ media projects, strengthening verbal communication and time management under tight deadlines.

Bachelor of Science - International Business Administration - United States International University (USIU-Africa) (2015-09 - 2020-08)