Matthew Seward
Operations and Account Management Professional
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About
Highly disciplined and detail-oriented Operations and Account Management Professional with over 20 years of experience managing complex tracking systems, high-volume data coordination, and client relations. Veteran of the United States Marine Corps with a proven track record of maintaining absolute data accuracy, navigating administrative software, and managing account compliance. Exceptional communicator skilled in customer service, dispute de-escalation, and cross-functional coordination.
Fully equipped with the technical aptitude, self-motivation, and reliable focus required for a 100% remote Medical Billing / Revenue Cycle position.
Experience
Account Manager - Allied Universal - Fountain Valley, CA
(2024-10)
- Direct daily site operations, ensuring 100% operational compliance and strict metrics reporting for a high-profile client account.
- Mastered complex administrative software platforms (CCURE 9000, WinTeam, ESM) to manage employee data credentials, tracking operations across multiple sites.
- Identify operational gaps and implement strategic process improvements to maximize workflow accuracy.
- Build and sustain strong working relationships with clients and vendors through professional, clear, and consistent communication.
Supervisor in Training / Security Guard - Contemporary Services Corporation (CSC) - Orange, CA
(2024-05)
- Provide high-level customer service and crowd safety management for massive public venues.
- De-escalate complex conflicts and address guest concerns professionally, maintaining venue policies under tight, high-pressure environments.
- Complete accurate, meticulous incident documentation and daily logging reports.
Production Manager - WOT Designs - Anaheim, CA
(2017-08 - 2023-08)
- Promoted to oversee daily manufacturing workflows, managing inventory control systems and scheduling for a team of 8.
- Tracked and reported on large-scale production runs using Microsoft Office and Google Sheets to eliminate discrepancies.
- Handled quality control procedures for over 1,000 components daily, ensuring perfect technical accuracy.
Ammunition Technician / Company Clerk - United States Marine Corps
(1998-10 - 2002-09)
- Maintained total inventory accountability, storage logs, and logistics operations for sensitive high-value inventory.
- Managed database record-keeping and administrative paperwork as Company Clerk, ensuring flawless documentation.
- Conducted rigorous safety and compliance inspections under strict federal standards.
Assembler / Tester - California Faucets
(2015-01 - 2017-12)
Conducted quality assurance testing and department inventory replenishment.
Security Host - Angel Stadium of Anaheim
(2015-01 - 2016-12)
Assisted with large-scale guest relations and crowd management.
Stocker / Cashier - Target
(2008-01 - 2015-12)
Managed inventory control via handheld PDA tracking systems and provided frontline customer service.
Plumbing Department Head - Home Depot
(2006-01 - 2008-12)
Resolved customer complaints and audit discrepancies while tracking store inventory records.
Courtesy Clerk - Albertsons
(2001-01 - 2004-12)
Recognized twice as "Courtesy Clerk of the Year" for excellence in front-end customer support.
Education
High School Diploma - Travis High School
