Kaitlin Young
Account Management, Enablement, and Operations
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About
I have worked in various account management roles for the last 11 years. I also have experience with operations, enablement, analytics, and training (new hire and ongoing team education).
Experience
Sharebite, Inc March 2022- May 2023
Enablement Manager, Corporate Account Management
● Created and conducted a 2 week intensive new hire training program to kick off 3 month onboarding
● Documented processes changes and conducted regular ongoing trainings for the post sales team
● Defined back and front end issues and the relevance they had on clients, users, and the organization
● Coached the post sales team through change process, focus shifts, sprints, and rightsizing discussions
● Collaborated with cross-functional teams to prioritize product roadmap and client requests
● Designed and produced various marketing collateral including admin guides and one-pagers
● Led Account Management team meetings and provide updates, establish culture, and collaborate
● Wrote and executed surveys for approximately 150 clients and over 15,000 specific end users
DoorDash May 2019 - March 2022
Corporate Account Manager, DoorDash for Work
● Managed over 60 mid-market accounts and hit weekly and quarterly revenue projections
● Formed playbooks and train team on strategies for customer management, growth, and retention
● Worked cross functionally with engineering to promote partner needs and product enhancements
● Gathered and analyze customer data pertaining product enrollment and usage for growth strategies
● Conveyed compelling stories through data to ensure partner retention and cultivation
● Served as the Direct Responsible Individual for all corporate gift card purchases and fulfillment
● Aligned with 3rd party vendors to ensure fulfillment of all corporate DoorDash for Work gift cards
Connexity, Inc. February 2014 – May 2019
Key Account Manager
● Retained 100% of accounts, 45-55 per quarter, while demonstrating consistent revenue growth
● Managed individual campaign budgets for total revenue of $1.75-3.2 million per quarter
● Developed concise budget forecasting tools based off current trends and historical data
● Optimized campaigns to strategically grow revenue 115% quarter over quarter
● Reviewed merchant accounts and traffic partners for revenue growth and improved performance
● Analyzed campaign efficiency to ensure successful performance while up-selling opportunities
Associate Account Manager of Key Accounts
● Set and maintained client expectations for launching and maintaining successful campaigns
● Worked across internally teams to notify external partners of client promotions and sales
● Stayed up to date on the competitive environment, seasonal trends, and merchant businesses
● Established regular business reviews, weekly reporting, and check-ins via phone
Icon Media Direct August 2013 – February 2014
Account Coordinator
● Provided analysis on the effectiveness and profitability of TV and digital media campaigns
● Synchronized with other departments and 3rd parties to order and maintain media placement
PayLease, LLC October 2011 – April 2013
Client Account Representative
● Managed the training, marketing, and utilization of over 400 clients using Salesforce
● Identified clients for account growth and product implementation through up-sell opportunities
Implementation Coordinator
● Created client on boarding process while also training and managing team of 3
● Seamlessly transitioned client accounts from sales to account management in less than 30 days
Education
San Diego State University, BS in Business Management
