Maurice O

Lead Business Analyst / Senior Project Manager with 12+ years of experience delivering enterprise solutions across public sector, financial, IT, and supply chain domains. Strong expertise in requirements elicitation, BRDs, RTMs, user stories, and acceptance criteria, supporting full SDLC delivery in Agile and Waterfall environments. Proven ability to lead and mentor Business Analysts, establish BA best practices, and facilitate stakeholder workshops to drive alignment between business and technology teams.

Experienced in process modeling, data analysis, and KPI-driven decision-making, driving measurable operational improvements and high-quality business outcomes.

Senior Project Manager - Millennium International - Savannah, GA (Remote)

(2023-12)

• Led end-to-end Business Analysis activities across 15+ enterprise projects, including requirements elicitation, analysis, documentation, validation, and delivery support.
• Facilitated stakeholder workshops and discovery sessions across public sector, financial, and clinical domains.
• Authored and maintained Business Requirements Documents (BRDs), user stories, and acceptance criteria, ensuring clarity, completeness, and testability.
• Established and maintained requirements traceability (RTM) to ensure alignment between business needs, development, and testing phases.
• Acted as a primary liaison between business stakeholders and technical teams, ensuring clarity, alignment, and successful delivery of business solutions.
• Translated complex business needs into structured, actionable requirements within Azure DevOps, supporting Agile delivery and backlog management.
• Supported and utilized a range of IT software applications, including Salesforce CRM, to manage stakeholder communications, track requirements, and streamline business analysis workflows across enterprise projects.
• Contributed to Salesforce CRM migration initiatives, supporting data mapping, requirements validation, and business process alignment during platform transitions and system cutovers.
• Partnered with technical teams on CRM configuration and integration efforts, translating business requirements into Salesforce workflows, fields, and reporting structures to support operational needs.
• Collaborated with QA teams to validate requirements through UAT and testing cycles, ensuring delivered solutions met business expectations.
• Mentored and guided team members on requirements best practices, user story writing, and stakeholder communication, acting as a Lead BA in a player-coach capacity.
• Provided leadership oversight to Business Analysts across multiple projects, reviewing deliverables, ensuring consistency in requirements standards, and improving overall quality of BA outputs.
• Standardized Business Analysis methodologies, templates, and documentation practices, improving delivery efficiency by 20% and reducing rework.
• Supported project governance activities, including budgeting, planning, and documentation, ensuring alignment with business requirements and delivery objectives.
• Evaluated current and future-state business, IT, and data processes (Data Warehouses/Data Lakes) to identify gaps, inefficiencies, and transformation opportunities.
• Monitored project progress, risks, and dependencies, ensuring alignment between requirements, delivery timelines, and business objectives.
• Produced and maintained high-quality BA deliverables, including BRDs, RTMs, user stories, and process flows, ensuring clarity, traceability, and alignment with stakeholder expectations.
• Delivered 15+ high-visibility and enterprise client projects with a 98% on-time completion rate, leading cross-functional teams of 5–12 members in developing and deploying clinical IT solutions. Negotiated and secured $2.3M+ in contract value while ensuring full regulatory compliance and reducing legal and budgetary risks by 25%.
• Optimized resource allocation across 8+ concurrent projects, improving utilization to 95% and reducing resolution time by 50%.
• Led end-to-end SDLC delivery with a focus on requirements quality, traceability, and successful business outcomes.
• Identified changes in project scope impacting Data Warehouse and Data Lake components using MS Project and communicated the same to the Release Manager, Change Manager, and Test Manager in accordance with SDLC change control processes.
• Led cross-functional teams to ensure alignment between business requirements and technical delivery across enterprise IT initiatives.
• Developed process flows and workflow diagrams using Visio and Draw.io to support requirements analysis and solution design.
• Partnered with stakeholders and business units to gather, refine, and prioritize requirements, ensuring alignment with organizational goals.
• Developed and maintained project artifacts and requirements documentation, ensuring consistency and traceability across SDLC phases.
• Facilitated sprint planning, PI planning, and executive steering committee meetings for Agile projects.

Project Manager - McBride Carriers - Savannah, GA

(2017-02 - 2023-12)

• Led multiple complex projects while supporting business analysis activities, including requirements gathering and validation.
• Developed project plans while ensuring business requirements were clearly defined, documented, and aligned with business and technical objectives.
• Partnered with stakeholders to gather and document business requirements, ensuring alignment with operational and financial goals.
• Analyzed business processes and identified improvement opportunities using data-driven insights, resulting in 18% cost reduction.
• Supported requirements validation and change management, ensuring accurate implementation across the project lifecycle.
• Provided day-to-day leadership across projects, ensuring alignment of requirements, priorities, and successful delivery of business solutions.
• Ensured adherence to SDLC methodologies while supporting requirements traceability and change management processes.
• Managed product backlogs in Azure DevOps, ensuring proper prioritization, requirements traceability, and alignment with business objectives.
• Monitored Azure DevOps pipelines and generated detailed reports for Data Warehouse and Data Lake workloads.
• Managed software and project teams using Agile SCRUM practices, leveraging Jira Service Management tools for tracking, reporting, and budget monitoring.
• Managed vendor deliverables and third-party integrations within Waterfall project frameworks.
• Escalated complex implementation issues to stakeholders and leadership, ensuring timely resolution and minimal delivery impact.
• Reduced operational costs by 18% through data-driven process improvements and operational analysis, improving efficiency and resource utilization.
• Managed project budgets of $500K+ annually, ensuring profitability above industry standards.
• Monitored project progress through various stages of SDLC.

Project Manager / Lead Business Analyst - Strayer University - Savannah, GA

(2013-04 - 2017-01)

• Optimized project planning and delivery by aligning business requirements, resources, and timelines during early SDLC phases.
• Led requirements elicitation sessions with business stakeholders, documenting outputs in BRDs and process flows.
• Created user stories, acceptance criteria, and workflows to support Agile and Waterfall delivery models.
• Managed end-to-end requirements lifecycle, from elicitation through validation and UAT support.
• Facilitated cross-functional workshops to align business and technical teams.
• Developed process models and current/future state analysis using Visio and Draw.io.
• Mentored junior Business Analysts and team members on requirements best practices, documentation standards, and stakeholder engagement.
• Coordinated requirements gathering sessions with business and financial stakeholders using MS Project within the Project Management framework to ensure clarity, completeness, and budgetary alignment before SDLC development phases.
• Managed IT and business integration initiatives, ensuring solutions met defined business requirements and objectives.
• Collaborated with cross-functional teams and Project Management to resolve project issues, mitigate risks, and manage dependencies during COTS deployments.
• Conducted stakeholder and governance workshops, created communication and reporting plans, maintained executive, budget, and financial dashboards, and ensured transparency across all initiatives.
• Oversaw change management and adoption strategies for enterprise system rollouts.
• Integrated Azure DevOps with Microsoft Project to provide a centralized Project Management framework for enterprise-level planning, scheduling, and reporting across SDLC phases.

MBA - Business Management - American InterContinental University

Bachelor's - Business Information Systems - DeVry University