Meg L

Behavioral health admissions and program operations professional with experience across substance use and mental health treatment settings. Skilled in admissions coordination, pre-assessments, clinical documentation, case management support, attendance and census operations, continuity of care, and cross-functional collaboration with clinical, utilization review, billing, leadership, referral, and outpatient teams. Known for strong clinical writing, process improvement, operational organization, and developing systems that improve efficiency, accountability, and client engagement.

Admissions Coordinator | Case Management at Greater Boston Addiction Center / Greater Boston Behavioral Health (2024-09 – Present)

• Coordinate admissions and onboarding workflows for clients seeking substance use and mental health treatment, guiding inquiries from first contact through pre-assessment, intake scheduling, placement coordination, engagement, and transition planning.
• Conduct comprehensive pre-assessment calls gathering psychiatric, substance use, medical, psychosocial, risk, treatment history, presenting-problem, and functional information for clinical review and level-of-care support.
• Develop insurance-conscious admissions documentation supporting medical necessity, level-of-care justification, treatment planning, utilization review, and continuity of care.
• Monitor admissions, discharges, attendance, census activity, level-of-care discrepancies, make-up needs, high-risk engagement concerns, and billing-impacting gaps across program operations.
• Build Google Sheets trackers, formulas, day-count ledgers, templates, staff communications, and workflow tools to improve operational visibility for admissions, case management, utilization review, billing, and leadership.
• Liaise with clients, families, outpatient providers, detox/residential programs, sober living supports, clinicians, case managers, utilization review, billing, and leadership to reduce barriers and strengthen care coordination.

Admissions Coordinator | Compliance Coordinator | Case Management at Cedar Hill Behavioral Health (2024-05 – 2024-09)

• Supported the launch and growth of a behavioral health treatment program through admissions, compliance, and case management responsibilities.
• Coordinated admissions workflows, client onboarding, intake scheduling, and continuity-of-care efforts for individuals seeking mental health treatment services.
• Provided case management support through client follow-up, resource coordination, provider communication, discharge planning assistance, and barrier resolution.
• Monitored documentation standards, compliance requirements, and operational workflows to support program consistency and quality care delivery.

Admissions Coordinator | Compliance Coordinator | Lead Behavioral Health Technician at Paramount Recovery Centers (2023-09 – 2024-09)

• Advanced from Behavioral Health Technician into expanded responsibilities spanning admissions coordination, compliance, and leadership support within a substance use treatment setting.
• Coordinated admissions workflows, intake scheduling, client onboarding, pre-admission information gathering, documentation review, and interdisciplinary communication.
• Supported compliance initiatives, documentation standards, operational processes, attendance monitoring, transportation coordination, client engagement, and daily program structure.
• Supervised behavioral health technicians while reinforcing safety procedures, treatment protocols, crisis response expectations, documentation standards, and team communication.
• Built long-term client relationships, trained staff, de-escalated conflict, and managed high-volume service operations requiring emotional intelligence, judgment, organization, and composure.

Bartender | Server at Max Burger (2014-05 – 2023-09)

• Built long-term client relationships, trained staff, de-escalated conflict, and managed high-volume service operations requiring emotional intelligence, judgment, organization, and composure.

B.A. in Strategic Communication, Public Relations Emphasis; Minor in Journalism – Central Connecticut State University (2015 – 2018)

A.A. in Liberal Arts & Social Sciences – Tunxis Community College (2012 – 2015)