Meilan Zweigoron

Result-driven Program Manager with exceptional skills in leading cross-functional teams to deliver innovative, impactful, and high quality products across Search, e-commerce, online payment, and online travel industries. Quality product delivery advocate with customer-centric mindset. Certified SCRUM Master and Project Management Profession (PMP). Skills include:

Product Delivery | Portfolio Management | Process Optimization | Organization Improvement & Training | Cloud Data Security and Privacy Management | Tools and Metrics Development | Vendor Management | Fluent in Chinese Mandarin & Cantonese

Google - Senior Cloud and Apps Incident Program Manager Nov ‘17 - Present

• Led and managed multiple complex Google Cloud and Apps Incidents to their completion by having worked with legal, product teams, TAMs, and supports
• Created and established the Incident program management framework and rolled it out to the entire organization by having provided ongoing training programs like bootcamps, incident storytimes, and roadshows
• Designed and developed various incident metrics and shared the learning with the product teams for incident detection and prevention 

• Led and managed the corporate-wide business initiatives and programs to improve product selection options and optimize the search capability on Ebay
• Developed and rolled out the product planning and development process to support both business and customer needs
• Established the resource management framework to manage the increasing HW and SW implementation requirements 

• Led and managed multiple cross-functional programs to enable various online payment methods on Apple Online Store
• Defined product features based on business and operation requirements and managed its implementation and rollout
• Managed product roadmaps and allocated resources to support important corporate initiatives like employee discounts 

• Led and managed the planning, development, and rollout of large, complex programs with 10M+ budget per plan
• Managed the first Paypal integration project with an external e-commerce site (Marktplaats) and established the process
• Created and established the program planning and implementation framework for Payment and Risk Management

• Led a team of project managers and business analysts which defined user/system requirements and managed overall project implementation and deliveries across the company
• Managed company-wide programs and projects like online booking engine and reservation system integration end to end
• Created the booking engine integration strategy and plan with an acquired tool and led the integration effort to completion

• Led, defined, and managed the company-wide systems/tools adoption by having rolled out the RUP and Scrum management and control processes
• Upgraded the software development process by having introduced Stage-Gate which was developed based on the Capacity Maturity Model Integration (CMMI) 
• Developed best practices, like software inspection, retrospective review, and M&A operational integration and provided consultancies and trainings to the organizations for their implementations and rollouts

BS Computer Engineering, Santa Clara University, Santa Clara, CA, 03/31/1992